Recent research has highlighted that NHS leaders favour ‘pace-setting’ stylesfocused more on the delivery of targets than engaging patients and staff.
Rising to the challenges that lie ahead requires a more nuanced style, withNHS leaders giving greater priority to patient and staff engagement; theinvolvement of doctors, nurses and other clinicians in leadership roles; andleadership across organisations and systems of care.
The business case for leadership and engagement is compelling: organisationswith engaged staff deliver better patient experience, fewer errors, lowerinfection and mortality rates, stronger financial management, higher staffmorale and motivation and less absenteeism and stress.
Patient engagement can deliver more appropriate care and improved outcomes.
There is specific evidence that links medical engagement with organisationalperformance both from the NHS and other health care systems.
The contribution of staff at an early stage of their careers to leadership andservice improvement needs to be valued and recognised.
The increasing recognition of the importance of integrated care, and the newstructures put in place by the NHS reforms, require leaders to be effectiveacross systems, including engagement outside the NHS.
To support this, leadership development programmes should bring togetherleaders from different professions and different organisations within andoutside health care.
NHS boards should value patient and staff engagement and pay attentionto staff health and wellbeing, for example by acting on the results of the NHSstaff surveys.
Every NHS organisation needs to support leadership and engagement indelivering its objectives, for example through effective appraisals, clear jobdesign and a well-structured team environment.
The role of team leaders in hospitals and the community is critical in creatinga climate that enhances staff well-being and delivers high-quality patient care.
The NHS Commissioning Board and the Leadership Academy have a keyrole to play in modelling and supporting the development of leadershipand engagement.
read more
https://www.kingsfund.org.uk/sites/default/files/field/field_publication_file/leadership-for-engagement-improvement-nhs-final-review2012.pdf
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