Saturday 26 January 2019

Aligning company and personal goals


A result-oriented performance management system consists of three primary components:
1.    the daily management system,
2.    process integration,
3.    performance review process.

When synchronized, these three elements communicate, integrate and align multiple roles, departments, and functions towards common organizational objectives. 

So how do we achieve this?

Make sure everyone shares the same definition of success. 
Ask most groups in an organization to tell you what the definition of success is for a project they are working on and you will get wildly different answers. When I do strategic planning with organizations this happens regularly, and the downside is that without a common vision for the outcomes of an initiative there is little chance to succeed. Take the time to ensure that everyone has the same understanding of the problem to be solved, the implications of the problem and the definition of a successful outcome. It sounds simple, but it is not easy and this alone will increase your likelihood of productive results.

Make it simple: Using a white-board or Kanban board where the daily, weekly, monthly definition of success is there every time they look up is a good idea.

Help people see their role in the outcome. 
Once people have a clear and complete picture of a successful outcome, they need to understand their roles in producing that result. Draw a clear line of sight from the responsibilities that each individual plays on your team to the desired outcome. Translate those overall contributions to the tactical and practical day-to-day activities for each person, so they understand the importance of behaving strategically and in alignment with the goals for any given objective.

Make it simple: Show how the model day, model, week, model month of every day routines and behaviours add up to the end result. Rather than manage outputs, manage behaviour and routine. Fix the process, not the people.

Align your performance drivers. 
In every organization there are systems that support the achievement of objectives but those systems, if not aligned, can become barriers to the attainment of your goals. Pay attention to things like infrastructure, compensation, staffing, career development, and even how cross-functional collaboration.

Make it simple: Ensure that key behaviours, projects, outputs and outcomes feature in performance review and appraisal, but also the daily thanks, the weekly congratulations and the end of project celebrations.

Focus on commitment not compliance. 
At the end of the day what you are driving for is a sense of commitment to the organization and its objectives. While motivation for most comes from within, great leaders are able to create an environment that makes people want to go the extra mile. Help people gain a sense of ownership of the organizations direction and goals.
Make it simple: Use rules, guides and check-lists to aid critical thinking rather than ridged compliance. Trust people to try and have a safety net to encourage keep them safe.



More Information




https://blog.jostle.me/blog/team-alignment/





Escaping the Drama Triangle to deliver change

I run a number of facilitation workshops for different organisations to help unblock the path to success

In many cases this isn’t about introducing new initiatives but actually just removing blockers.

What is interesting is the Drama Triangle that often provides a THEM and US story and why people are POWERLESS and NOTHING EVER CHANGES

1. The Victim: The Victim's stance is "Poor me!" The Victim feels victimized, oppressed, helpless, hopeless, powerless, ashamed, and seems unable to make decisions, solve problems, take pleasure in life, or achieve insight. The Victim, if not being persecuted, will seek out a Persecutor and also a Rescuer who will save the day but also perpetuate the Victim's negative feelings.

2. The Rescuer: The rescuer's line is "Let me help you." A classic enabler, the Rescuer feels guilty if they don't go to the rescue. Yet their rescuing has negative effects: It keeps the Victim dependent and gives the Victim permission to fail. The rewards derived from this rescue role are that the focus is taken off of the rescuer. When they focuses their energy on someone else, it enables them to ignore their own anxiety and issues. This rescue role is also pivotal because their actual primary interest is really an avoidance of their own problems disguised as concern for the victim’s needs.

3. The Persecutor: (a.k.a. Villain) The Persecutor insists, "It's all your fault." The Persecutor is controlling, blaming, critical, oppressive, angry, authoritative, rigid, and superior.

It is really important to listen to the Drama Triangle and help people break-out. Once you have escaped the trap you have a new path. My role as facilitator is to help them blaze a new trail to examine people, process and technology to think about policy and practices, structure and culture to build a new set of circumstances.

As a former athlete and now coach I love the aim: We create the environment where success is inevitable, which is based on Lane4

I am also a fan of Team Sky “Rules of the Bus” which I adapted for the World Champs Rowing Squad to be Rule of the Boat

1. We will respect each other and watch each other’s backs
2. We will train hard but sensibly and responsibly to drive performance and avoid injury
3. We will be honest, but fair with each other
4. We will be on-time
5. We will communicate openly and often
6. We will put aside any personal preferences to make the boat go faster
7. We will debrief after every race
8. We will maintain a log of training and Personal Best milestones which we will be available for everyone in the team to see
9. We will always wear team kit
10. After every session every team-member will shake hands – ritual is important to trust
11. We will respect the boat
12. We will be professional when racing: We will respect our opponents and be magnanimous in victory and gracious in defeat.
13. We will request any changes to be made to boat set-up the day before a race and not on race day
14. These rules (and any that are added, amended or deleted) will be agreed and followed by us all.

I feel this approach to taking ownership and managing behaviours make a real difference

See great video
https://www.youtube.com/watch?v=E_XSeUYa0-8

More Information
https://en.wikipedia.org/wiki/Karpman_drama_triangle
https://www.lane4performance.com/insight/blog/creating-an-environment-where-success-is-inevitable/. 
 
Feedback and comments always welcome


@TimHJRogers +447797762051
https://www.linkedin.com/in/timhjrogers/
MBA (Management Consulting) Projects & Change Practitioner,
TEDx & Jersey Policy Forum, Public Accounts Committee,
http://www.timhjrogers.com