Thursday 31 August 2023

Using Spiral Dynamics to understand development

Increasingly I don't think the usual leadership, management, change stuff is going to be effective due to cynicism, culture and commitment. That doesn't mean it wont have impact, but non-linear intereventions can cost little and impact a lot, or (my concern) cost a lot and impact very little. In any catalytic scenario time and place is critical. There are however other models that are interesting to apply like Power, Threat, Meaning and Response Framework and also Spiral DYNAMICS. I am interested in the application of these models to an organisational context.

This from Jason Howlett

In this article, I cover an overview of Ken Wilber’s version of Spiral Dynamics and how it can be used to understand the motivation, development and functioning of people, cultures and organisations.

Spiral Dynamics is an effective model to understand the value systems and factors that drive where leaders and their organisations want to go, where they are now and what influences their current organisational values, practices and processes.

To support our understanding of Spiral Dynamics, I cover some of the key points and insights, from Reinventing Organizations, by Frederic Laloux.

When I read Frederic Laloux’s book, in 2015, it was inspiring to read about real-world examples of organisations, functioning from the different stages of Spiral Dynamics.

Organisations can be a place in which all employees achieve their potential, whilst benefiting others in a meaningful way.

If you are looking for an overview of this topic and a summary of the Spiral Dynamics levels, jump to the Summary section below.


BACKGROUND AND INTRODUCTION

Ken Wilber, the American writer on transpersonal psychology and his own integral theory, has used and popularised Spiral Dynamics in his work.

Spiral Dynamics was developed by Don E. Beck and Cristopher Cowan, based on the pioneering work of developmental psychologist Clare W. Graves.

Spiral Dynamics is a model and language which describes the development of people, organisations and society. It helps us understand the value systems (what they care about and what motivates them) of different people and organisations, as they move through distinct stages of development.

Importantly people’s value systems represent the way in which they adapt to thrive in their environment. The theory provides an understanding of how people and the environment change through these distinct stages.

Spiral dynamics can therefore be used to analyse the interaction between people and their work environment. We can better understand what drives or influences people’s thoughts and behaviour.

A basic version of Ken Wilber’s adaption of the Spiral Dynamics model, for his Integral Theory, is included below. This image provides a description of each stage and its related value system.

Development happens through each value system in sequence.

In this article we will cover each stage all the way to Teal.

SPECIFIC CONTEXTS REQUIRE FUNCTIONING FROM SPECIFIC STAGES OF DEVELOPMENT

The intention of this model of development, is not to say that any stage is better than another. Each stage’s value system, fulfils its own function, in the right environment. The aim of using this model is about understanding how we can better understand what drives people’s thoughts and behaviour; how we can interact with others; how our values relate to these stages; how we can understand and relate to different organisational environments; and importantly whether the development we are seeking or providing, is right for what we, others or the organisation, want to accomplish.

This model is an abstraction like any other. We can use it to gain a better understanding of a complex reality, but it is not the be all and end all.

As individuals we do not operate solely from one level. As we reach each stage we transcend and include all the stages before the current level. Laloux puts it perfectly with: “in a specific moment a person operates from one type of paradigm”. Each development stage is well suited for certain contexts.

We often vertically grow to the next stage through significant challenges or adversity — when our current worldview does not provide us with what we need to solve what we face. This is where adopting a growth mindset makes people more resourceful and more able to see challenges as opportunities to grow.

As we grow our awareness changes and we pay attention to different things. We become less defensive; more tolerant to and able to handle diversity. We shift from being reactive to more reflective and responsive. We become more sensitive, yet less tormented due to our mindset, enhanced resourcefulness and ability to interact with others.

Our ability to make sense of and impact a wider world opens up.

It is important to consider that there are different dimensions to our development including cognitive, psychological, social, spiritual, etc. We rarely develop at the same pace in each of these dimensions.

An organisation is categorised into a stage of development based on its structure, practices and culture. Taken together, these elements tend to relate to one stage’s value system, more than the other stages.

Development cannot be taught, coaxed or forced upon an individual, instead it is about designing the environment so that it promotes and catalyses what is needed to trigger development.



FIRST TIER CONSCIOUSNESS (RED, AMBER, ORANGE & GREEN)

First tier consciousness is related to seeing the world through a lens of scarcity and considering that my worldview is the one and only valid view.

Red (Impulsive) — Wolfpack

Laloux writes that the first forms of organisational life appeared approximately 10,000 years ago — Red organisations (Impulsive). These organisations are often tribal and have a value system which is very opportunistic and focused meeting needs via exerting power or submitting to a more powerful organisation to get needs met (egocentric — it’s all about me and my needs).

There is a chief at the top who constantly exercises their power and leads through fear. Red organisations thrive in unstable, chaotic environments like war zones, but are very fragile and tend to break down in more stable environments, where planning and strategy are required. These organisations are reactive and have a very short-term focus.

Examples of today’s Red organisations are street gangs and mafias.

Amber [sometimes BLUE] (Conformist) — Army

Note what some people call AMBER (modern - Ken Wilber) is also called BLUE (traditional - Don Beck)

It is thought that a large percentage of today’s population are in the Amber (Conformist) stage of development. In this stage people start to understand cause and effect and can exert the required self-control to plan ahead. People also have a more awareness of other people’s feelings, perceptions and needs. This means that sense of self-worth is often based on the opinions of others.

People want to feel accepted, to gain recognition and a sense of belonging.

The Red, “my way or your way” (egocentric) becomes an Amber “us or them” (ethnocentric). People’s concern is on them and their group but not on people outside the group.

Authority is now linked to a role and not just one individual (as it is in the Red stage). People and organisations in the Amber stage seek stability and predictability. They plan ahead and tend to have strict hierarchies with many levels (rigid pyramid).

Laloux provides the Catholic Church as the defining example of an Amber organisation in the Western world, with other examples being government agencies, public schools and the military.

Power structures in the rigid pyramid of Amber organisations often change as people battle for influence. A long list of rules and morals is created to ensure conformity and people are rewarded for the following these or otherwise punished.

Therefore, to aid the transition from Red to Amber, it helps to embed rules that help to manage the impulse of purely satisfying instant gratification.

Amber organisations find change particularly hard and will resist it.

Importantly, Amber organisations tend to see worker’s as lazy, dishonest and in need of clear direction (like Douglas McGregor’s Theory X).

Amber organisations see people as dispensable and little consideration is given towards their development.

People often work in silos which very little communication across the silos (a major issue I tackled, when working with Business Process Management, in large organisations).

Orange (Achievement) — Machine

Laloux considers that the Orange (Achievement) world view is shared by most of today’s leaders in business and politics. Hence most global organisations function from this value system. In this stage of development, effectiveness replaces morals in decision making. People and organisations live in the future and value growth for growths sake (what’s next to achieve, gain, purchase?).

People and organisations strive to gain the best outcomes possible. People question authority and current ways of doing things with the aim of better understanding the complex mechanics of the world (world centric). People want to gain the right answer, to achieve more, with the hope of making it to the top, in a socially accepted way.

Science replaces religion.

The Orange level of development brought innovation, accountability and meritocracy. Orange organisations still tend to have a pyramid hierarchy, although this is less pronounced due to initiatives such as project groups, cross-functional teams and expert roles.

There is sometimes more empowerment of the employees through management by objectives (here is the “what”, you figure out the “how”). Although this often fails due to fear of failure. Leader’s fear to give up control often results in a lack of trust which also means they do not give decision making power to others.

Negative impacts of Orange value systems include materialism, greed, a short-term view, over-consumption and exploiting planet earth and her ecosystems.

Leadership at this stage, often focuses on extrinsic motivation (carrot vs. stick in Red organisations) and promotes the achievement of goals over building relationships (loss of community). Individual performance reviews promote an individual focus on achievement versus a collective effort. Rationality is valued over emotions and questions of meaning or purpose do not belong in such a culture. Individuals are often left with a sense of emptiness.

In Orange, organisations are seen as machines and the impact of this is that employees are seen as cogs in the machine and the organisational culture can be soulless.

Green (Pluralistic) — Family

There is more to life than success or failure. This is the Green (Pluralistic) worldview.

In for-profit Orange organisations normally operate from a shareholder perspective. Green is sensitive to people’s feelings. This value system seeks things such as equal respect, fairness, equality, community and cooperation for all humans and not just the leader or tribe. Relationships are valued over outcomes.

In theory, the Leadership is focused on serving the employees so that the employee can serve the customers.

Green takes the orange’s theory of a world centric view and puts it into real practice.

Green is thought to be practiced today in non-profits, social workers, community activists but also in some very well-known global corporates like Southwest Airlines, Ben & Jerry’s, Starbucks and Zappos.

Empowerment

With Green, you might still have meritocratic hierarchies like in Orange, although the structure is more decentralised and more of the decisions are given to the employees to make. The employees get the “what” from above and find out the “how” themselves, as they are often more in touch with what is needed, how to innovate and what the best viable solutions would be.

This is particularly hard for top and many middle managers as they need to relinquish more of their control.

It is also important for new leaders. For example, how can they enable and teach an employee to fulfil a specialist role, that the new leader performed before, themselves? Especially when the new leader is still the most qualified person in the team perform this role.

This requires a change in mindset (attitude) — from problem solvers to servant leaders who listen, empower, motivate and develop their employees.

The results are employees who truly feel appreciated, a sense of belonging and empowerment to contribute.

Development of these leaders is therefore important to assist where necessary in forming the desired mindset and behaviours. Performance reviews are based on more of a 360 review and the leaders are held more accountable for the people they manage/lead.

Value driven with a clear purpose

A strong shared culture orientated around a shared, common purpose holds a green organisation together.

These values and purpose are not just as fad or focused around current hype as in an Orange organisation. They are not just posted on walls and mousepads. People really understand what they mean for them and the leaders act as true role models.

Values and purpose also replace many of the rules and polices that attempt to hold Orange organisations together.

Multiple stakeholders

Unlike Orange organisations, Green ones have no hierarchy among their stakeholders, whom consist of not just shareholders, but to all employees, customers and the way to society at large and the environment. Social responsibility is an integral part of that they do not just a CSR stunt.

These organisations truly strive to become better corporate citizens and to improve work life that represents more a family or village feel than a machine as in Orange.

Leadership can help an organisation and its employees function from a Green stage instead of Orange by creating the right structure, processes and value driven culture. This will influence the behaviour of the employees and help them to develop.

For example, how can we support an executive and their HR team in changing their performance review system to make it more focused on collaborative or team-based performance instead of being purely based on individual performance?

Interestingly, many of the key findings regarding the factors that Millennials look for in work, are related to a Green value system.


Note what some people call AMBER (modern - Ken Wilber) is also called BLUE (traditional - Don Beck)


SECOND TIER CONSCIOUSNESS (TEAL AND ABOVE)

Second tier consciousness is related to seeing the world through a lens of abundance and being aware that my worldview, is not the only valid one and therefore I recognise and respect the value system of others.

Teal (Evolutionary) — Living Organisations

“A capacity to trust the abundance of life”.

At the Teal stage, there is a shift from fear and scarcity to trust and abundance. This decreases our need to control everything.

This is related to the adoption of a growth mindset. We learn that adversity, mistakes and failures provide opportunities to grow and develop. This helps us to better deal with such events/experiences, whilst developing creativity and innovation. We also gain the ability to learn about ourselves and the world, from such events/experiences.

Living a meaningful life and being clear on how we positively contribute to others becomes our driving force. If we receive recognition, wealth and success as a result this is a bonus but not the pursuit.

We look inwards to learn more about what we value, our strengths and our sense of purpose. So that we can live authentically in the pursuit of our calling.

There is less judgement and more appreciation and compassion. Appreciative Inquiry is a good example of a process that supports this. In a team or organisation, having more awareness of each other’s strengths is another example.

From a Teal perspective, when making decisions we seek to different sources of knowing. In Orange, we can get up in just our rational and analytical abilities. In Green, we can focus too much on how we feel and avoid any rationality. In Teal, we look to get a balanced sense of understanding, using both rational and our intuition and “gut feeling”.

Wholeness

In Teal we bring together all parts of ourselves, the mind, body and soul and we also become aware that we as humans, are also connected and a part of a whole. A sense of separation which plagues most corporate organisations is eliminated. We all come together, as a community, around a common purpose.

Purpose

The organisation is seen as a living entity with its own sense of purpose, linked to how it positively serves others. This purpose drives everything. A Teal organisation focuses on the value it provides over its bottom line. You can read more about purpose here.

Self-management

The organisation can operate effectively with peer relationships instead of strict hierarchies and consensus. This is similar to Sociocracy. The advice process is used for decision making which means that any person in the organisation can decide themselves. As long as they have sought advice from all stakeholders impacted by the decision, in addition to necessary people with expertise in this area. Where needed, coaches with more experience or specialised skills, provide input and support.

There is a minimum of staff functions (e.g. HR, IT or Purchasing) and instead people work in self organised teams and fulfil several roles, that they have agreed and committed to. There is also an agile way of working, with little planning and budgets.

Due to the removal of the strict hierarchy, the number of meetings is also minimal and apart from some key meetings (align, make decisions), all other meetings are on an ad hoc basis and occur when the need is there. Therefore, the transition to this value system, immediately removes the unnecessary, productivity sapping meetings, that many people attend (recurring meetings where there is no clear objective, agenda or clear next actions).

There is much more transparency and information sharing across the organisation, which helps to build trust. When conflicts do occur, there is a simple approach to conflict management.

Being self-managed can provide a very challenging way to work, especially if you have been working in an Orange organisation for most of your working career. Here is an article by HBR on some of the challenges of self-management. As you may note in this article, one missing point is that there is no mention of the environment required to make self-management effective and less stressful. The required environment is what the Teal value system provides.

https://hbr.org/2016/07/beyond-the-holacracy-hype

In the transition from Green to Teal, we become more aware of how our ego driven fears and desires drive much of our thoughts, feelings and behaviour. We learn how to better self-manage these fears and desires whilst being able to tap into our feelings and intuition.

Companies working from a Teal worldview include: Patagonia, Buurtzorg, ESBZ, FAVI, AES, Heiligenfeld, Holacracy, Morning Star, RHD and Sounds True.

SUMMARY

In increasing our awareness of how individuals and organisations develop, we can better understand what drives people’s thoughts and behaviour; how we can best interact with others; how we can understand and relate to different organisational environments; and importantly whether the development we are seeking or providing, is right for what we, others or the organisation, want to accomplish.

We can use an awareness of Spiral Dynamics to understand the development required by managers and leaders to build environments in which employees flourish and sustain high productivity, towards a meaningful purpose.

The stages are also not supposed to come across as getting better as you move up through the stages. For example, organisations in the Orange stage have caused more destruction to our planet than any organisation in the lower stages has.

Each stage is suited to certain contexts. If you find yourself in a war zone, functioning from the Red stage would be more effective, whilst in a peaceful and stable environment, Green or Teal would be ideal.

As individuals, we also think and act from different developmental stages due to life stages and circumstances. Losing our job might bring out thinking and behaviour from the Red system, whilst receiving sincere, supportive feedback and recognition from our manager, can help us move into the Green value system.

This model is an abstraction like any other, although we can use it to gain a better understanding of a complex reality, to enable ourselves and others to achieve more of what matters most.

Organisations can be a place in which all employees achieve their potential, whilst benefiting others in a meaningful way.

Here is a summary of the different stages, from Red to Teal.

Wednesday 30 August 2023

Internal Family Systems Therapy in a Coaching Context



The Internal Family Systems (IFS) model, developed by Dr. Richard Schwartz, is a psychotherapeutic approach initially designed to treat individuals with complex trauma and emotional challenges. The therapy has been widely used to understand the multifaceted nature of the human mind. In recent years, the model has also been adapted into coaching contexts, offering a nuanced way to explore personal growth, decision-making, and self-leadership.

Core Concepts

1. Parts: IFS proposes that the individual mind is composed of distinct "parts," each with its own set of behaviors, feelings, and perspectives. These parts interact within an internal system similar to the way members in a family might.

2. Self: The "Self" is the core or essence that remains when all these parts are set aside. The Self is compassionate, confident, and calm, and it acts as the leader or mediator among the various parts.

3. Protectors and Exiles: Parts often fall into two main categories. "Protectors" are parts that manage external interactions and internal responses, often in a defensive manner. "Exiles" are parts that hold emotional pain or trauma and are often suppressed by Protectors to avoid discomfort.

Application in Coaching

1. Identification of Parts: The first step often involves identifying different parts that are active within an individual's mental system. This could include the anxious part, the critical part, the nurturing part, and so forth.

2. Dialogue with Parts: Coaching using the IFS model encourages clients to establish a dialogue between their Self and their parts. This can involve asking parts why they feel a certain way, what they want, and how they interact with other parts.

3. Building Relationships: The aim is to build a healthier, more harmonious relationship between the Self and the parts. This involves helping Protectors trust the Self's leadership, thereby freeing them to assume more beneficial roles and allowing Exiles to be cared for and healed.

4. Decision Making and Action Plans: Once a more balanced internal system is established, clients are often better equipped to make decisions, set goals, and create action plans that are in alignment with their true Self.

Benefits in a Coaching Context

1. Self-Awareness: IFS promotes profound self-awareness by helping individuals recognize and understand their internal parts.

2. Conflict Resolution: Internal conflicts, often seen as competing thoughts or feelings, can be understood as parts in conflict. Resolving these conflicts can lead to greater internal harmony.

3. Personal Growth: The IFS model provides a structured pathway for personal growth by encouraging individuals to take leadership of their internal system through their Self.

4. Emotional Agility: By identifying and dialoguing with different parts, individuals often gain greater emotional agility and resilience, better equipping them to handle life’s challenges.

Limitations and Cautions

1. Complexity: The IFS model is complex and can be emotionally intense, so it may not be suitable for every coaching situation or client.

2. Scope of Practice: Coaches using IFS techniques should be mindful of their scope of practice. While IFS can be a powerful tool in coaching, it is not a substitute for psychotherapy when treating mental health disorders.

3. Expertise: Effective application of IFS in coaching requires specialized training and understanding of the model.

In summary, the Internal Family Systems model provides a rich framework for understanding the complexities of the human mind. Adapted to a coaching context, it offers a set of tools for enhancing self-awareness, resolving internal conflicts, and fostering personal growth. It emphasizes the interconnectedness of various "parts" within us and offers pathways to internal harmony led by the Self.

FAMILY SYSTEMS THERAPY IN A COACHING CONTEXT





Family Systems Therapy is grounded in systems theory, which posits that individuals cannot be fully understood in isolation; rather, they must be viewed as part of an interconnected system. Traditionally used in a therapeutic context for families, the approach can be adapted to a coaching setting to address the challenges and issues that arise in familial relationships, or even in corporate 'families,' where work groups function in a way akin to a family unit.

CORE PRINCIPLES

1. INTERCONNECTEDNESS: Every member of the system (family or team) is interconnected. A change or action affecting one member will influence others.

2. CIRCULAR CAUSALITY: Unlike linear causality, which views one event causing another, circular causality sees events as mutually influencing each other. This principle helps understand the complex dynamics within a family or team.

3. HOMEOSTASIS: Families and systems strive for a balance or equilibrium, even if it's dysfunctional. Attempts to change the system may meet resistance.

4. ROLES AND HIERARCHIES: Members of the system often fall into specific roles (e.g., caretaker, problem-solver, black sheep) and hierarchies that shape their behaviors and interactions.

APPLICATION IN COACHING

1. SYSTEMIC DIAGNOSIS: In a coaching setting, the first step is often identifying the dynamics of the system. Who are the key players? What roles do they adopt? What are the explicit and implicit rules governing the system?

2. ROLE EXAMINATION: Coaching can guide individuals in exploring the roles they play within the family or team system. Are these roles functional or dysfunctional? Do they align with the individual's personal goals and well-being?

3. CHANGING DYNAMICS: Once the system's dynamics are understood, coaching interventions can aim to change these interactions. This might involve helping an individual adopt a new role or interact in different ways to break dysfunctional patterns.

4. SKILL BUILDING: Coaching can offer tools and strategies for effective communication, conflict resolution, and collaborative problem-solving within the system.

5. GOAL ALIGNMENT: The coaching process can facilitate the alignment of individual and collective goals. For instance, a family may wish to improve their collective health habits, or a work team might aim for more efficient project delivery.

BENEFITS

1. HOLISTIC UNDERSTANDING: Family Systems Therapy in a coaching context provides a more comprehensive understanding of the challenges an individual faces, considering the influence of the larger system.

2. SHARED RESPONSIBILITY: This approach discourages scapegoating and emphasizes the shared responsibility of all members in creating and solving problems.

3. LONG-TERM IMPACT: Because the focus is on changing systemic interactions, the benefits are often more lasting compared to approaches that focus solely on the individual.

LIMITATIONS AND CAUTIONS

1. RESISTANCE TO CHANGE: Family systems are often resistant to change, so it may require a considerable commitment from all members to make lasting shifts.

2. BOUNDARIES: In a coaching context, it's essential to maintain professional boundaries, as coaching is not a substitute for psychotherapy.

3. EXPERT GUIDANCE: The complexity of family systems often requires the guidance of a coach or therapist with specific training in systems theory for the most effective results.

In summary, Family Systems Therapy can offer a useful framework for coaching individuals within the context of their family or team systems. This approach provides a holistic view of the challenges and solutions, emphasizing collective action and shared responsibility.

CHAIR THERAPY IN A COACHING CONTEXT




Chair therapy, sometimes known as "empty chair technique" or "two-chair dialogue," is a therapeutic method often used in psychotherapy and coaching to help individuals explore their feelings, thoughts, and attitudes from different perspectives. In a coaching context, the technique can be adapted to help individuals resolve internal conflicts, improve self-awareness, and facilitate more effective interpersonal relationships. The technique involves physically moving from one chair to another to embody different roles, perspectives, or emotional states.

How it Works

1. Setting the Stage: Two chairs are set up facing each other. The coach guides the individual in identifying the different 'parts' or perspectives they will explore. These could be different aspects of the individual's own personality, or they could represent other people involved in a situation.

2. Role Playing: The individual sits in one chair and speaks from one perspective. For example, they might express their concerns or feelings about a particular situation. They then move to the other chair and take on a different perspective to respond.

3. Engaging in Dialogue: The individual continues to move between chairs, effectively having a dialogue with themselves but from different viewpoints. This enables them to explore the emotional nuances and complexities of a situation in a safe, controlled environment.

4. Debriefing: After the exercise, the coach and individual discuss the insights gained, exploring how these new perspectives could influence future behavior or decision-making.

Benefits in a Coaching Context

1. Enhanced Self-Awareness: Chair therapy allows individuals to step outside of themselves and examine their thoughts, feelings, and actions from an external viewpoint. This can be enlightening and lead to greater self-awareness.

2. Conflict Resolution: By embodying different perspectives, individuals can often find new ways to resolve internal conflicts, or conflicts with others, that had previously seemed intractable.

3. Empathy and Understanding: Physically sitting in a different 'space' can facilitate a more empathetic understanding of others' viewpoints, which can be extremely valuable in interpersonal relationships.

4. Clarification of Values and Beliefs: The act of articulating different perspectives can help individuals clarify their own values and beliefs, which is an essential step in effective decision-making.

5. Emotional Regulation: By expressing and confronting various emotional states, individuals may find it easier to understand and manage their emotions.

Cautions

While chair therapy can be a powerful tool, it's essential that it's facilitated by a trained coach or therapist. For those dealing with severe emotional or psychological issues, this method should be used as part of a broader therapeutic program and not as a standalone solution.

In summary, chair therapy in a coaching context can be a potent technique for fostering self-awareness, resolving conflicts, and promoting emotional intelligence. It helps individuals step outside their usual mental frameworks to consider alternative perspectives, thereby offering a fuller, richer understanding of themselves and their relationships.

MARKETING YOUR BUSINESS: ESTABLISHING CREDIBILITY THROUGH 7 PROVEN WAYS TO INFLUENCE




In the world of business, influence isn't merely a buzzword; it's a currency. When it comes to marketing your product or services, understanding the underlying principles of influence can significantly amplify your reach and credibility. Based on the '7 Ways to Influence', let's explore how you can use these concepts to market your business effectively.

1. BECAUSE YOU LIKE ME, AND YOU'RE LIKE ME: CREATING AUTHENTIC RELATIONSHIPS

In business, people prefer to work with those they like and trust. Show your audience that you share their values, understand their struggles, and celebrate their joys. Create content that resonates with them; show behind-the-scenes action, tell compelling stories, and highlight customer testimonials. Social media platforms can serve as excellent avenues to accomplish this.

2. DO IT TO RECIPROCATE: CREATING A CULTURE OF GIVE-AND-TAKE

Giving away value, often in the form of free content, is a proven method for attracting customers. When you provide something of worth—be it a free eBook, a webinar, or a discount code—people naturally want to reciprocate. This cycle creates a relationship based on mutual benefit, leading to long-term customer loyalty.

3. DO IT BECAUSE EVERYONE ELSE IS DOING IT: LEVERAGING SOCIAL PROOF

Never underestimate the power of the herd mentality. Utilize testimonials, ratings, and reviews to show prospective customers that others have benefited from your product or service. When people see that a product is popular or well-received, they are more likely to buy it.

4. THIS OFFER IS GOOD FOR A LIMITED TIME ONLY: SCARCITY AND URGENC

Limited-time offers and flash sales can create a sense of urgency among your target audience. When something is scarce or available for a limited time, it becomes more attractive. Use time-sensitive promotions wisely to encourage quicker decision-making without overwhelming your audience.

5. DO IT TO BE CONSISTENT: ALIGNING WITH VALUES AND IDENTITY

People like to act consistently with their values and previous actions. Make it easy for your audience to see how purchasing from you aligns with their self-image. For instance, if you sell eco-friendly products, highlight this to attract environmentally conscious consumers.

6. YOU CAN BELIEVE ME, I'M AN AUTHORITY: ESTABLISHING EXPERTISE

Building credibility is essential for influencing your target audience. Share your expertise through blog posts, case studies, or by speaking at industry events. When people view you as an authority, they're more likely to trust your products or services.

7. DO IT OR ELSE: PLAYING THE RISK CARD

While it's crucial to maintain a positive tone, sometimes it's effective to highlight the consequences of not taking action. For example, in the context of cybersecurity services, pointing out the severe ramifications of inadequate protection could encourage potential clients to take immediate action.

CONCLUSION

Mastering the art of influence is a powerful tool for marketing your business. When applied thoughtfully, these seven strategies can not only attract more customers but also establish your brand as credible and trustworthy. As you integrate these principles into your marketing plan, remember to keep your audience's needs at the forefront. After all, the most sustainable way to influence is by offering genuine value.

AdaptConsultingCompany.com

We support businesses with people, process and technology change. Either small (eg SME start-ups) or large (eg privatisation of public-sector organisations). We do this as Consultant/Project Manager sometimes setting-up an in-house Project Management Office (PMO) and Change Team. We also Mentor for programmes like the UK IoD BeTheBusiness.

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Goleman (1995) Leadership Styles


 


Daniel Goleman's 1995 work on leadership styles is a seminal contribution to the field of organizational behavior and leadership studies. In his research, Goleman identified six primary leadership styles, each with its own advantages and disadvantages. These styles are:

  1. Autocratic (Coercive): This style is directive and controlling. The leader makes decisions unilaterally and demands immediate compliance from employees. While effective in crisis situations, it can stifle creativity and create a toxic environment if used too extensively.
  2. Authoritative (Visionary): The authoritative leader provides a clear vision and guidance for the team, encouraging a sense of purpose and direction. This style is particularly useful when a new vision or clear direction is needed. It is characterized by enthusiasm and motivation to engage the team.
  3. Affiliative: This style focuses on creating harmony within the team and is concerned with emotional needs over work-related outcomes. The affiliative leader values individuals and their emotions more than tasks and goals. This approach is beneficial for team morale but may lack the structure needed for task-oriented objectives.
  4. Democratic: Leaders using this style actively involve team members in decision-making. While this approach can produce high quality and broad buy-in, it can also be time-consuming and may lack clarity and structure if not managed carefully.
  5. Pacesetting: This style sets high expectations and exemplifies excellence. Pacesetters work alongside their team and lead by example. However, this style can be overwhelming and may lead to burnout if the leader does not temper expectations or provide adequate support.
  6. Coaching: The coaching style is focused on long-term professional development of team members. Leaders using this style often provide regular constructive feedback and opportunities for skill development. However, it requires a willing team and may not be suitable for quick decision-making or short-term projects.

Goleman posits that effective leaders are not confined to just one of these styles. Instead, the most successful leaders are those who can adapt and employ different styles in different situations to meet the varying needs of their teams and organizations.
 

Tim HJ Rogers
ICF Trained Coach, BeTheBusiness Mentor, Mediator
MBA Management Consultant + Change Practitioner
Projects, Programmes and PMO, PRINCE2 Agile-Scrum, Lean, Six-Sigma

Tim Rogers has followed the Chartered Management Institute Programme first as a student and later as a tutor/assessor. He has the CMI NVQ4, NVQ5, Certificate and Diploma. He then went on to an MBA (Management Consultancy), and several other post-graduate qualifications in management and leadership. He is a ICF Trained Coach, BeTheBusiness Mentor, Mediation Practitioner. He is also a PRINCE2 Project Manager and APMG Change Practitioner. His clients and projects have ranges from small start-ups to large scale change in the public sector.





Friday 25 August 2023

UNDERSTANDING COMPLEX ADAPTIVE SYSTEMS


 



LEFT BRAIN AS ARCHITECT FOR OUR MODERN WORLD

Ian Gilchrist expresses concerns about a societal shift towards left-brain dominance at the expense of right-brain attributes. According to Gilchrist, there is an increasing focus on analytical, simplistic, and quick-fix solutions. This trend leans towards a self-obsessed and delusional mindset, often fueled by a desire for self-importance, control, purpose, and dominion.

As society becomes more enamored with the speed and efficiency afforded by left-brain thinking, it risks sidelining the right-brain qualities that contribute to a fuller, richer life experience. These include an appreciation for complexity, deep human relationships, interconnectedness with nature, and the intrinsic beauty found in life's uncertainties and chance occurrences.

In this sense, Gilchrist warns that this lopsided focus could deprive humanity of a more balanced and holistic understanding of the world, potentially leading to detrimental outcomes both personally and societally.

COMPLEX ADAPTIVE SYSTEMS

Complex Adaptive Systems (CAS) are dynamic systems that are capable of self-organization, learning, and evolution. Unlike simple or complicated systems, which have predictable and linear relationships between their components, complex systems exhibit non-linear relationships, meaning that small changes can lead to disproportionately large effects.

Simple, Complicated, and Complex Problems:

Simple Problems: These are like following a recipe. The steps are clear, the outcome is predictable, and external variations rarely affect the process.

Complicated Problems: Think of sending a rocket to the moon. These problems involve multiple high-level skills and sophisticated coordination, but with enough expertise and computation, they can be solved and even predicted.

Complex Problems: Raising a child or managing an ecosystem fall into this category. These problems have no simple solutions or predictable outcomes because they're sensitive to initial conditions and involve multiple, interconnected parts that continuously adapt.

Family Systems as a Complex Adaptive System

Family systems offer a tangible example of CAS in action. In a family:

Self-Organization: Members often self-organize into roles and routines without a central directive.

Learning: Families learn from past experiences and adapt their behavior accordingly.

Interconnectedness: Each family member's behavior affects, and is affected by, the behavior of everyone else. The relationships are non-linear.

Adaptability: Families have to adapt to changes such as a move, a new family member, or the loss of a family member.

Emergent Behavior: Often, the behavior of the family system as a whole can't be easily predicted by studying individual members.

Feedback Loops: Positive or negative behaviors in one member can initiate a series of actions and reactions throughout the family system.

Sensitivity to Initial Conditions: Small events or actions can have disproportionately large impacts on the family dynamics.

Co-evolution: As individual members grow and change, the family system itself also evolves in complex ways.

Understanding a family as a Complex Adaptive System means acknowledging that while you can understand its individual components, the behavior of the system as a whole is more than just the sum of its parts. There are patterns and properties that emerge only at the system level, and these cannot always be predicted but can be understood better through the lens of complexity theory.

FAMILY THINKING APPLIED TO ORGANISATIONS AND ECONOMIES

Businesses and economies, like dysfunctional families, can exhibit behaviors that are counterproductive or even damaging to the collective well-being. Problems such as the "tragedy of the commons" in economics or toxic corporate cultures in businesses arise from individual actions that may make sense in isolation but lead to negative outcomes when everyone behaves the same way. Understanding and addressing these issues require a multi-faceted approach:

Awareness and Education:

System Thinking: Understanding that the whole is greater than the sum of its parts is essential. Systems thinking can provide insights into how individual actions ripple through the entire system.

Education: Educate all stakeholders about the consequences of their actions on the community or organization. Informed decision-making is often better decision-making.

Governance and Leadership:

Strong Leadership: Effective leaders can provide a vision that transcends individual self-interest.

Accountability: Mechanisms must be in place to ensure that actions and outcomes are monitored and that stakeholders are held accountable for their actions.

Fair Policies: Governance structures should enforce rules that are fair to all stakeholders.

Communication:

Open Dialogue: Creating an environment where stakeholders can communicate openly can help identify problems before they become crises.

Transparency: Clear and transparent decision-making processes can help build trust among stakeholders.

Incentive Structures:

Align Interests: The interests of the individuals should be aligned with the goals of the organization or community.

Reward Collaboration: Incentive systems should be designed to reward collaborative efforts and discourage selfish behavior.

Adaptability:

Feedback Mechanisms: Implementing feedback loops to continuously monitor performance and adapt strategies accordingly.

Resilience: Building systems that can adapt to change and recover from setbacks.

Empathy and Ethics:

Understanding Perspectives: Making an effort to understand the concerns and motivations of all stakeholders can lead to more empathetic and effective solutions.

Ethical Considerations: Decisions should be evaluated not just for their economic impact, but also for their ethical implications.

Examples:

Corporate: In a business setting, addressing a toxic culture might require systemic changes in HR policies, leadership training, and the implementation of new communication channels for airing grievances.

Economies: Addressing the tragedy of the commons might involve creating economic incentives to preserve common resources, or implementing regulations that limit access to those resources.

Understanding businesses and economies as complex systems will require a comprehensive, multi-disciplinary approach. But the effort can yield more harmonious, efficient, and sustainable systems that serve the interests of all stakeholders.

All the above inspired by The role and power of re-patterning in systems change

Read the article here

https://medium.com/good-shift/the-role-and-power-of-re-patterning-in-systems-change-155127cc84c3

Tim HJ Rogers - Thinking Feeling Being

Tim@ThinkingFeelingBeing.com Mob 447797762051

Philosophy, Psychology, Coaching and practical solutions for everyday Life, Work, Home and Purpose

We support people and organisations achieve their goals through facilitation, workshops, mentoring, mediation and sharing change resources

#mediation #coach #mentor #philosophy #psychology #purpose #thinking #feeling #icfcoach #coaching #facilitation, #workshops, #mentoring, #mediation #changeresources

Thursday 24 August 2023

Policy, process and procedure





POLICY

A policy is a set of high-level guidelines or principles that set the direction and establish the framework for decision-making within an organization. Policies are generally broad and not overly detailed, but they clearly define the organization's stance on various issues or topics. They are often tied to the organization’s mission, values, and overall strategy.

PROCESS

A process is a series of steps or activities that need to be performed to achieve a specific outcome. Processes are usually broader and can contain multiple procedures. They define "what" needs to be done and might provide some insight into "how" it should be done. They can often be visualized through flowcharts and may include various decision points, roles, or milestones.

PROCEDURE

A procedure is more detailed than a process and provides specific "how-to" instructions to perform a particular task or achieve a specific outcome. Procedures are usually step-by-step guides, often in the form of a checklist, that provide the exact sequence of actions that must be taken.

BEST APPROACH TO DISCUSS, DEFINE, DOCUMENT, AND DELIVER

Discussion

Policy: Engage with stakeholders, like top management and subject matter experts, to ensure alignment with organizational goals and compliance requirements.

Process: Involve people who will be executing the process, along with managers and experts who understand its broader context.

Procedure: Discuss specifics with the people who will be directly involved in performing the tasks.

Definition

Policy: Clearly articulate the policy’s purpose, scope, and implications. Define any terms that could be ambiguous.

Process: Outline the major steps, roles, and responsibilities. Identify decision points and key performance indicators (KPIs).

Procedure: Detail every single step, in sequence, necessary to complete the task.

Documentation

Policy: Keep the language simple and unambiguous. Ensure that the document is easily accessible by all relevant parties.

Process: Use flowcharts or diagrams to help people visualize the process. Include text to explain nuances and details.

Procedure: Use checklists, templates, or step-by-step guides. Include visual aids like screenshots or videos where necessary.

Delivery

Policy: Disseminate through official channels and ensure acknowledgment from all relevant parties. May require formal training.

Process: Introduce through training sessions, workshops, or demonstration projects. Ensure adequate resources are allocated.

Procedure: Distribute the documentation to the people who will be performing the tasks. Training may also be required, along with pilot testing to iron out kinks.

FOLLOW-UP AND REVIEW

For all three, establish mechanisms for regular review and updates. Solicit feedback from people who are directly impacted to make necessary improvements.

In summary, policies provide the "why," processes provide the "what," and procedures provide the "how." By clearly defining, documenting, and communicating these three components, an organization can ensure more effective and efficient operations.



Read also

https://www.sweetprocess.com/bank-policies-and-procedures/

Tim HJ Rogers

Adapt Consulting Company

We support people and organisations with Processes, Projects and Change

There is an optimum combination of factors or qualities which help people and organisations transform. It is a blend of listening, challenging and sharing and comes from expertise, experience, curiosity and a passion to perform. We deliver projects and change, and improve the confidence, capacity, drive and desire of the people we work with. We understand data, technology and process and support people to drive performance and progress for purpose, profit and planet.

We support businesses with people, process and technology change. Either small (eg SME start-ups) or large (eg privatisation of public-sector organisations). We do this as Consultant/Project Manager sometimes setting-up an in-house Project Management Office (PMO) and Change Team. We also Mentor for programmes like the UK BeTheBusiness.

#people #process #performance #projects #programmes #pmo #change #processimprovement #projectmanagement #changemanagement #workshops #mediation #coach #icfcoach #mentor #facilitation #training #jersey #channelislands

Sunday 20 August 2023

MORAL IMAGINATION

Reflections on Solzhenitsyn, Russell Kirk, & the Moral Imagination By Edward Ericson|June 7th, 2023

Long read, but good (link to original article at the end) 


Three parts stand out for me.

EXTRACT NO 1. In One Day in the Life of Ivan Denisovich (1963) the emphasis is on the physical suffering endured by a simple peasant whose only “crime” was to have escaped from the Nazis... Forced to lay bricks all day in sub-zero temperatures, he takes satisfaction in doing his work well, not to please the bosses but to please himself. Constructive work brings out in him the ennobling quality of self-validation through creative effort. He lays his bricks straight and fast. A day that seems to readers unbearably bad ends with his feeling contented and happy; for him it has been almost a good day. “There’s nothing you can’t do to a man,” the author notes, except that you cannot do away with his humanity altogether.

If life is passing at 60 minutes per hour, should we focus upon "being" or "doing" is our purpose productivity, and if so for whom? In this context "doing" is satisfying Denisovich's "being". Maybe somewhere in this is the distinction between work as productivity (for gain) and work as purpose (for satisfaction)

EXTRACT NO 2. After rejecting the totalitarian-excusing collectivism of one friend, Lev Rubin, and the elitist individualism of another, Dimitri Sologdin, he tries what he calls “going to the people.” He observes that the peasants, often depicted in Russian literature as mute fonts of wisdom, are often susceptible to the tricks of informers and the blandishments of the camp bosses and in general have not shown themselves of superior firmness of spirit in resisting dehumanization. So his only alternative, Nerzhin concludes, is to “be himself,” to develop his own “personal point of view,” which he says is “more precious than life itself.” The mature level of spiritual independence that he attains yields the insight that “[e]veryone forges his inner self year after year. One must try to temper, to cut, to polish one’s soul so as to become a human being.” It could be said that as Ivan Denisovich transcends physical suffering, so Gleb Nerzhin transcends psychological suffering. But it would be better to say that Nerzhin transcends spiritual suffering. It is the soul that, for Solzhenitsyn, is the unique faculty of human beings.

I am interested in the extent to which we are individuals or a product of social and cultural circumstances. This is a bit like the nature v nurture argument but different in so far as I am not thinking so much about what has made us, but instead who we are: a soul, a spirit, a bundle of responses or a product of conditioning. When the crowd / community / population give-up, give-on, comply or concede what drives someone to transcend this, and both suffer as a consequence and not be in distress as a result.

EXTRACT NO 3. Perhaps at this particular point we can best formulate the question this way: Can the moral imagination affect actual events? Or, can the act of writing out of a moral vision have consequences in the realm of society and politics? Or, can a writer with a free mind, who mostly writes fiction, make a real contribution to bringing down a totalitarian government that disallows free expression? And the answer is yes. Yes, it is now widely acknowledged, Solzhenitsyn’s writings had their effect. They played an undeniable role in delegitimizing Soviet Communism at home and discrediting it abroad.

I am interested because I am not sure of the fixed nature of morality. Morality refers to the principles or rules that govern an individual's behavior, particularly in terms of distinguishing between right and wrong or good and bad. These principles are often influenced by cultural, social, and personal beliefs. Since all of these factors are liable to change what is cause and what is effect? The phrase "History is written by the victors" is often attributed to Winston Churchill. Perhaps morality also is simply a prevailing construct and if so, it does not bringing down a totalitarian government, but is the result of one having brought down.

Full article
https://theimaginativeconservative.org/2023/06/solzhenitsyn-russell-kirk-moral-imagination-edward-ericson.html



THE DELICATE ART OF NAVIGATING BETWEEN CRITICISM AND RECOMMENDATION: A FOCUS ON OBSERVATION, JUDGMENT, AND OBJECTIVITY

THE DELICATE ART OF NAVIGATING BETWEEN CRITICISM AND RECOMMENDATION: A FOCUS ON OBSERVATION, JUDGMENT, AND OBJECTIVITY



INTRODUCTION

In any organization, team, or even personal relationship, the ability to provide constructive feedback is pivotal for growth and improvement. However, delivering this feedback can be fraught with pitfalls, particularly if it involves criticism of the past as opposed to recommendations for the future. While both are essential components of effective communication, it’s crucial to differentiate between them. This blog explores these nuanced differences, drawing attention to the separation between observation and judgment, and discussing methods like mediation, discussion, feedback, consultation, complaint, and resolution to ensure a harmonious path forward.

CRITICISM OF THE PAST VS. RECOMMENDATION FOR THE FUTURE

1. Criticism of the Past: This often involves an analysis of what went wrong, dissecting previous actions, processes, or behaviors that led to the current situation. The purpose is to identify mistakes and learn from them. However, this approach is inherently backward-looking and may come across as blaming, especially if not handled delicately.

2. Recommendation for the Future: On the other hand, focusing on future plans allows us to create a roadmap for improvement without necessarily laying blame. The emphasis is on what can be done better moving forward.

Observation vs. Judgment

1. Observation (Facts, Figures, Data, Events): These are objective indicators that serve as the backbone of any constructive criticism or future recommendation. For instance, pointing out that a project was delayed is an observation.

2. Judgment (of Behavior, Intent, Fairness): This involves attaching an evaluative layer to the observations. For example, stating that the project was delayed due to poor management is a judgment.

CHALLENGES IN MAKING OBJECTIVE RECOMMENDATIONS

Crafting an objective recommendation for the future is tricky because it almost inevitably requires some form of criticism of the past. However, the goal is to deliver this in a way that is constructive, focusing more on the lessons learned rather than who is to blame.

PERSONAL VS. IMPERSONAL

1. Criticism on the Past Will be Personal: Since someone was involved in those past actions, pointing out flaws can feel like a personal attack.

2. Focusing on the Future is Less Personal: By laying out aims, goals, and tasks that are yet to be done, the focus shifts away from individuals and more toward collective improvement.

THE IMPORTANCE OF PUTTING THINGS IN WRITING

Bullet Points Harden the Argument: Structuring criticisms or recommendations in written bullet points can clarify your message but also make it appear more rigid, inviting a formal response.

Not Putting Things in Writing: Failing to document issues can result in them becoming lost, vague, or imprecise, which in turn makes solutions elusive.

METHODS FOR CONSTRUCTIVE COMMUNICATION

1. Mediation: Neutral third parties can help in resolving conflicts and ensuring that both criticisms and recommendations are heard objectively.

2. Discussion: Open and honest dialogue can help turn criticisms into actionable recommendations without offending anyone.

3. Feedback: Regular feedback sessions can minimize the buildup of issues that require harsh criticisms later.

4. Consultation: Seeking expert advice can add an additional layer of objectivity to observations and judgments.

5. Complaint: While it should be a last resort, lodging formal complaints can sometimes be the only way to bring about resolution.

6. Resolution: Ultimately, the goal is to resolve the issue. This often involves a blend of acknowledging past mistakes and crafting future-focused recommendations.

CONCLUSION

The ability to criticize the past constructively while focusing on recommendations for the future is not just an art but a vital skill. By being conscious of the fine line between observation and judgment, and employing techniques like mediation and consultation, we can aim for a future that learns from the past without being hamstrung by it.

Thursday 17 August 2023

Combining the expertise of Project Management, Quality Assurance, and Mediation.



 TYPICAL PROJECT SCENARIOS WHERE A REVIEW IS NEEDED

Scenario 1: Midpoint Review for Refocusing

Explanation: Over time, projects can become sidetracked due to various reasons: changing team dynamics, evolving market demands, or simply the accumulation of minor distractions and hurdles. When progress slows down or the project veers off-course, a midpoint review can act as a recalibration tool. It's an opportunity for the team to reflect, regroup, and refocus on the primary objectives and purpose of the project.

Example: Imagine a software development team creating a mobile app for fitness tracking. Over time, they start adding various features such as a diet planner, meditation tracker, and a social media sharing option. These additions, while exciting, have strayed from the original purpose, which was a simple and efficient fitness tracker. During a midpoint review, the team realizes that they've overcomplicated the product. They then decide to refine their priorities and get back to the core focus of fitness tracking, ensuring that they deliver the intended product efficiently.

Scenario 2: Misalignment between Customer Expectations and Supplier Deliverables

Explanation: In projects, especially those that have complex or vague initial requirements, there's a risk of the final deliverable not matching the customer's expectations. Such misalignments can arise from miscommunications, changing requirements, or different interpretations of project scope. This scenario highlights the need for a checkpoint to review the project's progress, identify discrepancies, and correct the course if necessary.

Example: A company contracts a vendor to develop a Customer Relationship Management (CRM) system. The customer expects a system that integrates with their existing e-commerce platform. However, the supplier is developing a standalone CRM without e-commerce integration. Over time, the customer realizes this discrepancy. Rather than waiting for project completion, they decide on a midpoint lesson-learned session. Both parties recognize the gap, and it's decided that the contract needs to be reviewed and amended to ensure clarity in deliverables and better alignment with expectations.

Scenario 3: Seeking Mediation before Litigation

Explanation: Disputes in projects, especially those involving significant financial or strategic stakes, can escalate to the point where legal action seems like the only option. However, litigation is costly, time-consuming, and can strain business relationships. Before reaching this point, it's advisable to explore mediation – a process where a neutral third-party helps the disputing parties find a mutually acceptable resolution.

Example: A construction firm was hired to build a hotel. However, halfway through, the hotel owner finds the design and quality of work subpar, not as per the initial agreement. The construction firm disagrees, stating that they're delivering as per contract. The disagreement reaches a point where the hotel owner considers suing the construction firm. Before doing so, both parties decide to involve a mediator. The mediator reviews the contract, listens to both sides, and proposes a solution: the construction firm will make specific modifications without additional charges, and the hotel owner will extend the deadline. Both parties agree, avoiding a lengthy and costly legal battle.

DIFFERENT ROLES IN EACH SCENARIO

Scenario 1: Midpoint Review for Refocusing

Role 1 - Project Manager / Scrum Master:
In this scenario, the Project Manager or Scrum Master is responsible for recognizing the signs of stagnation and for initiating the midpoint review. They will ensure that the team is prepped for the review, gathering any necessary metrics or documentation and providing a platform for team members to voice their concerns or challenges. They will also help the team realign their focus to the product's purpose after the review.

Role 2 - Project Governance /Quality Assurance:
The role of Project Governance or Quality Assurance in this scenario is to ensure that the review process adheres to set standards and best practices. They might be responsible for providing a framework for the review, or metrics that can indicate project health. Post-review, they'll ensure that necessary changes are implemented effectively and that the project continues to adhere to quality standards.

Role 3 - Consultant/Mediator:
In the context of this scenario, a Consultant or Mediator can provide an external, objective view of the project's progress and challenges. They might be brought in to guide the midpoint review, offer insights into potential solutions or process improvements, and help the team see the bigger picture.

Scenario 2: Misalignment between Customer Expectations and Supplier Deliverables

Role 1 - Project Manager / Scrum Master:
The Project Manager or Scrum Master in this scenario would be responsible for initially recognizing the misalignment. They would gather feedback from the customer, communicate with the team, and act as the main point of contact in facilitating the midpoint lessons learned session. If a re-contracting is needed, they would be instrumental in guiding the process to make sure the new terms are feasible for the team.

Role 2 - Project Governance /Quality Assurance:
Project Governance or QA would take a deeper look into why the misalignment occurred. Did the project deviate from initial plans? Were there quality issues with the deliverables? They would ensure that any lessons learned are incorporated into future processes, and that the new contract, if formed, adheres to governance and quality standards.

Role 3 - Consultant/Mediator:
In this scenario, the Consultant or Mediator might be brought in to objectively assess the root causes of the misalignment. They could provide expertise on best practices, suggest adjustments, and even facilitate the renegotiation process between the customer and the supplier to ensure both parties are satisfied.

Scenario 3: Seeking Mediation before Litigation

Role 1 - Project Manager / Scrum Master:
The Project Manager or Scrum Master would be the point person representing the project team's interests in any mediation. They would need to gather all relevant documentation, understand the full scope of the problems faced, and be prepared to discuss potential solutions or compromises.

Role 2 - Project Governance /Quality Assurance:
In this context, the Project Governance or QA team would be responsible for ensuring that any solutions or resolutions arising from the mediation adhere to the set standards and regulations. They would be looking at the long-term implications of any decisions and ensuring that the project's integrity remains intact.

Role 3 - Consultant/Mediator:
Here, the Consultant/Mediator role is the most prominent. They would be the neutral party brought in to understand both sides of the issue, facilitate discussions, and help find a resolution. Their objective is to find a middle ground that prevents litigation, saves costs, and ensures a fair outcome for all involved parties.

COMBINING ROLES AND EXPERTISE TO HELP NAVIGATE THE OPTIONS

When an individual or a service offering can integrate the functions of a Project Manager/Scrum Master, Project Governance/Quality Assurance, and Consultant/Mediator, it creates a comprehensive, multifaceted approach to project management. This holistic approach offers several distinct benefits:

1. Holistic Understanding:
Such a professional will have an overarching understanding of the project from various angles: execution, governance, and conflict resolution. This broad perspective ensures that every aspect of a project is considered when making decisions.

2. Quick Decision Making:
By consolidating these roles, the decision-making process can be expedited. There's no need to wait for multiple departments or individuals to provide feedback or approvals. This speed can be crucial in agile environments or projects with tight timelines.

3. Cost Efficiency:
Having one person or service handle these roles can reduce the overhead associated with hiring or contracting multiple specialists. It also eliminates the potential for redundancy in tasks, leading to financial savings.

4. Seamless Communication:
With a singular point of contact, there's a reduced risk of miscommunication or important details getting lost between roles. Stakeholders and team members always know whom to approach with questions, concerns, or updates.

5. Consistent Quality and Standards:
By overseeing both the management and quality assurance aspects, the integrated role ensures that the project doesn't just progress, but progresses with consistently high standards.

6. Efficient Conflict Resolution:
Having the skills of a mediator means conflicts, whether internal among the team or external with stakeholders or clients, can be addressed promptly. Quick conflict resolution can prevent project delays and maintain a positive team environment.

7. Flexibility and Adaptability:
Such a professional can easily shift roles based on the project's needs. If a project is going smoothly, they can focus more on management and quality assurance. If there's a dispute or misalignment, they can promptly step into the mediator's shoes.

PROJECT/SERVICE OFFERING DESCRIPTION

A unique service offering that combines the expertise of Project Management, Quality Assurance, and Mediation. Whether your project is just starting, needs a course correction, or faces challenges that seem insurmountable, our integrated approach ensures it remains on track, maintains the highest quality standards, and addresses any conflicts with finesse. Experience seamless execution, consistent quality, and swift conflict resolution, all under one roof.

In essence, a service offering that amalgamates these three roles provides a versatile, efficient, and comprehensive approach to project management, ensuring not just completion but the successful realization of the project's objectives.


Tim HJ Rogers
BeTheBusiness Mentor
HTTP://www.timhjrogers.com/bethebusiness/
MBA Management Consultant + Change Practitioner
PRINCE2 Agile-Scrum Projects, Programmes and PMO
ICF Trained Coach, BeTheBusiness  Mentor, Mediator
Tim@AdaptConsultingCompany.com
Mob 447797762051

#businessmentor #businessadvice #businesscoach #entrepreneuradvice #startupadvice #smallbusinessadvice #businessgrowth #businesssuccess #growthstrategy #businesstips #leadershipskills #marketingstrategy #businessstrategy #jersey #timhjrogers #mentor #change #business

BeTheBusiness Mentoring Porter's Five Forces

 BeTheBusiness Mentoring Porter's Five Forces


Porter's Five Forces is a framework developed by Michael E. Porter in 1979. It's a tool used to analyze the competitive environment of an industry in relation to strategy development. Porter posited that the competitiveness of an industry is shaped by five fundamental forces. Understanding these forces helps businesses to identify the strengths and weaknesses of their industry, forecast potential changes, and craft strategies to gain a competitive advantage.

HERE'S A BREAKDOWN OF EACH OF THE FIVE FORCES:

THREAT OF NEW ENTRANTS:
DESCRIPTION: This force looks at how easy or difficult it is for competitors to join the marketplace. If it's easy for others to enter the market and compete, then the industry's profitability can be undermined.
FACTORS INFLUENCING THE THREAT: Barriers to entry like high startup costs, economies of scale, brand loyalty, and access to distribution channels.

BARGAINING POWER OF SUPPLIERS:
DESCRIPTION: This force examines the power that suppliers can have over an industry. If there are few suppliers or if their products are unique, they can command higher prices, thus potentially squeezing the profitability of firms within the industry.
FACTORS INFLUENCING POWER: The number of suppliers, the uniqueness of their product or service, the relative importance of the buyer to the supplier, and the availability of substitutes.

BARGAINING POWER OF BUYERS:
DESCRIPTION: This force gauges the power that customers have over the industry. When customers have a lot of power, they can demand lower prices or higher product quality, affecting an industry’s profitability.
FACTORS INFLUENCING POWER: The number of buyers, the importance of each individual buyer to the business, and the cost to the buyer of switching from one supplier to another.

THREAT OF SUBSTITUTE PRODUCTS OR SERVICES:
DESCRIPTION: This force evaluates the likelihood that customers will switch to a different product or service. If substitutes are easy and affordable to find, this can weaken an industry's power.
FACTORS INFLUENCING THE THREAT: The availability of close substitute products, the relative price performance of these substitutes, and the level of customer willingness to switch.

RIVALRY AMONG EXISTING COMPETITORS:
DESCRIPTION: This force examines how intense the current competition is in the marketplace. Industries with many competitors or where competitors are of equal size or strength tend to be more competitive.
FACTORS INFLUENCING RIVALRY: Industry growth rate, fixed costs, product differentiation, and capacity.

In essence, Porter's Five Forces is a tool to understand where power lies in a business situation, helping businesses understand both the strength of their current competitive position and the attractiveness of the industry they are in or considering entering. By understanding where power lies, a company can take advantage of its strengths, improve its weaknesses, and avoid taking wrong steps.

If you are interested the BeTheBusiness Mentor programme get in touch

Choose the right programme for you

12-month
Focus on the long-term growth and development
Aim to meet every 4-6 weeks
Develop your aims, goals, purpose or strategy and build your skills working with an experienced mentor over an extended period
Work together to adopt your plans and meet new challenges across 12 months

12-week
Focus on shorter-term goals and challenges
Aim to meet once a week
Use your mentor as a sounding board for key decisions and immediate priorities

Make the most of a rapid intervention to help you quickly benefit from advice and an external perspective

Tim HJ Rogers
BeTheBusiness Mentor
HTTP://www.timhjrogers.com/bethebusiness/
MBA Management Consultant + Change Practitioner
PRINCE2 Agile-Scrum Projects, Programmes and PMO
ICF Trained Coach, IoD Business Mentor, Mediator
Tim@AdaptConsultingCompany.com
Mob 447797762051

#businessmentor #businessadvice #businesscoach #entrepreneuradvice #startupadvice #smallbusinessadvice #businessgrowth #businesssuccess #growthstrategy #businesstips #leadershipskills #marketingstrategy #businessstrategy #jersey #timhjrogers #mentor #change #business


BeTheBusiness Mentoring Selecting the right pricing strategy

 BeTheBusiness Mentoring Selecting the right pricing strategy



Selecting the right pricing strategy can greatly influence your start-up's growth trajectory and profitability. If you're a fledgling business of 1 to 4 people, understanding these pricing models and charging mechanisms can be a game-changer. Let's dive deep and shed light on some of the most common pricing strategies, tailored for both products and services.

FOR PRODUCTS:

UNIT PRICE:
DESCRIPTION: This is the most straightforward pricing model where each product unit has a set price.
EXAMPLE: A coffee mug priced at $10 per mug.
PROS: Simple for customers to understand. Streamlines inventory management and sales projections.
CONS: Less flexibility in adjusting for bulk purchases or varying customer needs.

50% UP-FRONT, 50% ON DELIVERY:
DESCRIPTION: The customer pays half the cost initially and the remaining half upon receiving the product.
EXAMPLE: Custom-made furniture where a deposit is taken to start the work, and the rest is collected upon delivery.
PROS: Mitigates financial risk and ensures some cash flow.
CONS: Might deter customers who prefer not to pay anything upfront.

HIRE PURCHASE:
DESCRIPTION: Customers pay for products in installments over a period, often with interest.
EXAMPLE: Buying a high-end camera and paying for it over 12 months.
PROS: Makes expensive products accessible to a larger audience.
CONS: Risk of customers defaulting on payments. Administrative complexity.

FREEMIUM (WITH PREMIUM OPTIONS):
DESCRIPTION: Offer basic product features for free with the option to upgrade to a premium version that offers more features or benefits.
EXAMPLE: A mobile game that's free to play but offers in-app purchases for advanced features or cosmetics.
PROS: Attracts a large user base, potential for upselling.
CONS: Only a small percentage might convert to paying customers.

FOR SERVICES:

RETAINER:
DESCRIPTION: A fixed fee paid regularly (e.g., monthly) for agreed-upon services.
EXAMPLE: A PR firm retained for media relations services.
PROS: Steady cash flow and a committed client relationship.
CONS: Potential limitations on the number of hours or scope of work.

TIME AND MATERIALS:
DESCRIPTION: Charging based on the actual time spent and the materials used.
EXAMPLE: A renovation contractor billing for hours worked plus the cost of materials.
PROS: Fair compensation for exact work done.
CONS: Less predictability for clients in terms of total cost.

FIXED PRICE:
DESCRIPTION: A set price for a defined scope of work, regardless of time or materials used.
EXAMPLE: A web designer charging $500 to build a standard website.
PROS: Clear expectations for both parties.
CONS: Risk of underestimating the time or resources required.

PREFERENTIAL RATE (FOR CONTRACT PERIOD):
DESCRIPTION: Offer a reduced rate for clients who commit to a longer-term contract.
EXAMPLE: A digital marketing agency offering a 10% discount for a 12-month contract.
PROS: Longer-term client commitment, better revenue prediction.
CONS: Locked into a potentially lower rate.

PRE-PURCHASED HOURS:
DESCRIPTION: Clients buy a block of hours upfront, often at a discount.
EXAMPLE: A consulting firm offering a package of 20 hours at a reduced hourly rate.
PROS: Upfront payment and flexibility in service delivery.
CONS: Pressure to deliver within the purchased hours.

IN CONCLUSION:

Your pricing model is more than just a way to charge customers—it's an extension of your brand, a reflection of your value proposition, and a determinant of your business's sustainability. Whether selling a product or offering a service, carefully consider your costs, competitors, and target audience when selecting a pricing strategy. The goal is a win-win: Value for your customers and profitability for your business.

If you are interested the BeTheBusiness Mentor programme get in touch

Choose the right programme for you

12-month
Focus on the long-term growth and development
Aim to meet every 4-6 weeks
Develop your aims, goals, purpose or strategy and build your skills working with an experienced mentor over an extended period
Work together to adopt your plans and meet new challenges across 12 months

12-week
Focus on shorter-term goals and challenges
Aim to meet once a week
Use your mentor as a sounding board for key decisions and immediate priorities

Make the most of a rapid intervention to help you quickly benefit from advice and an external perspective

Tim HJ Rogers
BeTheBusiness Mentor
HTTP://www.timhjrogers.com/bethebusiness/
MBA Management Consultant + Change Practitioner
PRINCE2 Agile-Scrum Projects, Programmes and PMO
ICF Trained Coach, IoD Business Mentor, Mediator
Tim@AdaptConsultingCompany.com
Mob 447797762051

#businessmentor #businessadvice #businesscoach #entrepreneuradvice #startupadvice #smallbusinessadvice #businessgrowth #businesssuccess #growthstrategy #businesstips #leadershipskills #marketingstrategy #businessstrategy #jersey #timhjrogers #mentor #change #business

BeTheBusiness Mentoring Products versus Services A Guide for Start-ups

BeTheBusiness Mentoring Products versus Services A Guide for Start-ups


Starting a business is a monumental step, one that requires thorough understanding of what you're bringing to the market. If you're a budding entrepreneur with a start-up team of 1 to 4 people, you need to clarify whether you're offering a product or a service. Let's delve into the differences and weigh their pros and cons.

1. WHAT IS A PRODUCT?
A product is a tangible item or a piece of software that is designed, created, and then sold to customers. Think of it as something that can be held, used, or consumed.

EXAMPLE: Consider the smartphone. Once it's designed and manufactured, it can be sold in multiple units, both in physical stores and online. Another example is a software application available for download. Once developed, it can be sold to countless users without the need for redevelopment.

PROS OF SELLING A PRODUCT:

  1. SCALABILITY: Once created, a product can be sold to an infinite number of customers without significant additional costs.
  2. PREDICTABILITY: Inventory management and sales forecasts become relatively more straightforward.
  3. PASSIVE INCOME POTENTIAL: Digital products, once developed, can generate revenue without constant oversight.
  4. CONS OF SELLING A PRODUCT:
  5. HIGH INITIAL INVESTMENT: Developing a product often requires a significant upfront investment.
  6. INVENTORY CHALLENGES: For physical products, storage, shipping, and inventory management can be complex.
  7. INTENSE COMPETITION: Products, especially in popular categories, face stiff competition in the market.

2. WHAT IS A SERVICE?
A service is an intangible offering tailored to meet the specific needs of a client. Unlike a product, it's not something you can touch, but rather an experience, expertise, or skill you deliver.

EXAMPLE: Think of a consulting firm. A consultant assesses a company's needs and provides solutions specific to that company. Another example is a graphic designer creating custom designs for a client. Each design project is unique and cannot be resold as-is to another client.

PROS OF OFFERING A SERVICE:

  1. PERSONALIZATION: Services can be customized to fit each client's unique requirements, allowing for strong client relationships.
  2. RECURRING REVENUE: Retainers, subscriptions, or ongoing contracts can result in steady income.
  3. LOWER INITIAL INVESTMENT: Compared to product-based businesses, service-based ventures often require less capital to start.
  4. CONS OF OFFERING A SERVICE:
  5. LIMITED SCALABILITY: The growth of service-based businesses is often directly tied to headcount or hours available.
  6. INCONSISTENT REVENUE: Without long-term contracts, service businesses can face income instability.
  7. TIME-INTENSIVE: Services often require a significant time commitment for each client or project.

IN CONCLUSION:

Whether you're planning to offer a product or a service, each has its unique advantages and challenges. It's vital to assess your start-up's resources, goals, and market dynamics to make an informed decision. Remember, some successful businesses even combine both, offering products complemented by value-added services. Your journey is unique, so be ready to adapt and innovate!

If you are interested the BeTheBusiness Mentor programme get in touch

Choose the right programme for you

12-month
Focus on the long-term growth and development
Aim to meet every 4-6 weeks
Develop your aims, goals, purpose or strategy and build your skills working with an experienced mentor over an extended period
Work together to adopt your plans and meet new challenges across 12 months

12-week
Focus on shorter-term goals and challenges
Aim to meet once a week
Use your mentor as a sounding board for key decisions and immediate priorities

Make the most of a rapid intervention to help you quickly benefit from advice and an external perspective

Tim HJ Rogers
BeTheBusiness Mentor
HTTP://www.timhjrogers.com/bethebusiness/
MBA Management Consultant + Change Practitioner
PRINCE2 Agile-Scrum Projects, Programmes and PMO
ICF Trained Coach, IoD Business Mentor, Mediator
Tim@AdaptConsultingCompany.com
Mob 447797762051

#businessmentor #businessadvice #businesscoach #entrepreneuradvice #startupadvice #smallbusinessadvice #businessgrowth #businesssuccess #growthstrategy #businesstips #leadershipskills #marketingstrategy #businessstrategy #jersey #timhjrogers #mentor #change #business