ARE WE HUMAN OR COMPONENTS ?

ARE WE HUMAN OR COMPONENTS ?

I am interested in the continuum from consulting, mentoring, coaching, conversation, counselling to therapy.
I do not believe these are separate and distinct any more than mind and body are separate - we are a whole person.
I do not believe work, home, play are separate and distinct - we have a whole life.
I do not believe persona, shadow, anima or animus are neatly separated - we have complex roles and personalities.
I do believe there is a need to support people properly across all these domains, not to compartmentalise, pathologise, commoditise and monetise between artificial concepts of profession.

Does Philosophy straddle all the above? Based on the above what would support look like across these domains and what would be the benefits to people.

This would be an integrative and holistic concept that aligns with a more comprehensive understanding of individuals. It recognizes the complexity and interconnectedness of human experiences, roles, and identities. Here's what support might look like across these domains...

1. INTEGRATIVE SUPPORT APPROACH:

An integrated approach would entail a fusion of practices from various domains. For instance, a professional providing this type of support may draw from techniques of coaching to help an individual set and work towards personal goals, while also incorporating elements of counselling to provide emotional support, or mentoring to offer guidance and wisdom based on their own experiences. They would be able to respond to an individual's needs in real time, adjusting their approach based on what would be most beneficial at any given moment.

2. WHOLE LIFE SUPPORT:

Rather than compartmentalizing work, home, and play, a professional providing holistic support would help individuals navigate challenges and grow in all areas of their lives. They may work with individuals to manage stress, cultivate work-life balance, improve relationships, and develop personally and professionally. This support could take the form of advice and strategies, emotional support, or simply an empathetic ear.

3. EMBRACING COMPLEXITY:

This approach would recognise and honour the complexity of an individual's roles and identities. A professional offering this support would strive to understand how these different parts of the person interact and influence one another, rather than trying to separate them or focus on one in isolation. They may help individuals explore and reconcile conflicting aspects of their identity or roles, and support them in expressing themselves authentically.

BENEFITS OF THIS APPROACH:

HOLISTIC WELLBEING: This approach understands and nurtures all parts of a person, leading to improved overall well-being. It can support emotional, mental, physical, and spiritual health, leading to a more balanced and fulfilled life.

GREATER SELF-UNDERSTANDING: Working with a professional who acknowledges the complexity of a person's identities and roles can lead to greater self-understanding. This can empower individuals to make decisions and take actions that align with their true selves.

PERSONAL GROWTH: The combination of goal-setting from coaching, wisdom from mentoring, emotional support from counselling, and personal insights from therapy can provide a rich environment for personal growth.

ENHANCED RESILIENCE: This approach builds resilience as individuals are equipped with a variety of tools and strategies to navigate life's challenges. They learn to draw on their inner resources, and are also given external support when needed.

BREAKS DOWN STIGMAS: By rejecting the compartmentalization and pathologization of traditional approaches, this form of support could help to break down the stigmas associated with seeking help, allowing more individuals to benefit from the support they need.

INCREASED SATISFACTION: Individuals are likely to feel more satisfied and content with their lives as they are able to balance their work, home, and personal lives more effectively.

Remember, a person seeking support in this way should ensure they are working with a professional who is suitably qualified, experienced, and ethically responsible in the broad areas they are addressing. This might be a team of professionals working in collaboration, or a single professional with a broad skill set.

Tim HJ Rogers
Thinking Feeling Being
Tim@ThinkingFeelingBeing.com Mob 447797762051

We support people and organisations achieve their goals through facilitation, workshops, mentoring, mediation and sharing change resources
https://www.linkedin.com/company/thinkingfeelingbeing

#mediation #coach #mentor #philosophy #psychology #purpose #thinking #feeling #icfcoach #coaching #facilitation, #workshops, #mentoring, #mediation #changeresources  

WINNER OR LUCKY?

Unveiling the Fundamental Attribution Error and the Dunning-Kruger Effect

INTRODUCTION:

In the realm of human psychology, our cognitive biases often cloud our perception and lead to errors in judgment. Two captivating phenomena shedding light on these biases are the Fundamental Attribution Error and the Dunning-Kruger Effect. Understanding these concepts is pivotal in developing self-awareness, fostering better decision-making, and promoting empathy and collaboration in the workplace. Let's delve into each of these phenomena.

THE FUNDAMENTAL ATTRIBUTION ERROR:

The Fundamental Attribution Error refers to our tendency to attribute our own successes to personal traits or abilities (internal factors), while attributing failures to external circumstances or luck (situational factors). In essence, we often overestimate our own agency in achieving positive outcomes and downplay the role of external factors. Conversely, we attribute negative outcomes to external circumstances rather than examining our own contributions.

For example, when we receive praise for completing a project successfully, we tend to attribute it to our own competence and skills. However, if the project encounters obstacles or fails, we may quickly point fingers at external factors such as a lack of resources or unforeseen circumstances, thereby absolving ourselves of responsibility. This biased perception can hinder personal growth, accountability, and effective problem-solving.

Recognizing the Fundamental Attribution Error helps us develop a more balanced view of our successes and failures. By acknowledging the role of luck, timing, and external factors in our achievements, we cultivate humility, accountability, and a greater appreciation for the contributions of others.

THE DUNNING-KRUGER EFFECT:

The Dunning-Kruger Effect describes a cognitive bias in which individuals with limited competence or expertise in a specific domain tend to overestimate their abilities. Conversely, individuals with more knowledge or expertise tend to underestimate their abilities relative to others. This bias arises from a lack of metacognitive skills that impede accurate self-assessment.

For instance, imagine a novice employee who overestimates their skills and knowledge in a particular area due to limited exposure and understanding. They may display unwarranted confidence, dismissing advice or guidance from more experienced colleagues. Conversely, individuals with extensive expertise may underestimate their abilities, assuming that others possess similar knowledge and skills.

Overcoming the Dunning-Kruger Effect requires developing metacognitive skills and embracing a growth mindset. It involves seeking feedback, continuously learning, and critically evaluating one's own capabilities. By acknowledging the gaps in our knowledge, we open ourselves up to learning opportunities and collaboration, ultimately enhancing our overall competence.

CONCLUSION:

Understanding the Fundamental Attribution Error and the Dunning-Kruger Effect sheds light on the biases that influence our perceptions and decision-making. By acknowledging our tendency to attribute successes to personal traits and failures to circumstances, we gain a more balanced perspective on our agency and the role of luck.

To mitigate the Fundamental Attribution Error, we should cultivate self-awareness and recognize the influence of external factors on our achievements and setbacks. This fosters a more accurate understanding of our own capabilities and encourages empathy when evaluating the actions of others.

Overcoming the Dunning-Kruger Effect requires embracing humility, seeking feedback, and continuously striving for personal growth. By recognizing our limitations and being open to learning from others, we create an environment that values expertise, collaboration, and ongoing improvement.

By addressing these biases, we can enhance our decision-making processes, foster stronger relationships, and create a more inclusive and productive work environment. Embracing a balanced view of our abilities and acknowledging the influence of circumstances enables us to navigate challenges with greater empathy, resilience, and success.



Tim HJ Rogers

ICF Trained Coach, IoD Business Mentor, Mediator

MBA Management Consultant + Change Practitioner

HTTPS://www.linkedin.com/company/thinkingfeelingbeing/

#PsychologyInsights #CognitiveBiases #SelfAwareness #EmpathyInAction #DecisionMaking #CollaborationMatters #PersonalGrowth #ContinuousLearning #InclusiveWorkplace #HumilityandAccountability #MetacognitiveSkills #SuccessandFailure #AgencyandLuck #GrowthMindset #EffectiveCommunication #WorkplaceProductivity

TECHNOLOGY / CHANGE RESISTANCE MIGHT BE BECAUSE OF YOUR ROLL-OUT

Sometimes when it come to roll-out, training and adoption of new software we forget to explain the purpose, benefirs and how it should be used. We may also fail to set-up the on-line and off-line support as well as examples, guidance and templates. Moreover if we have not improved upon the legacy systems (perhaps face to face and pen and paper) we will see them retained, reducing the adoption and benefits of the new systems(s).

AN EMPATHY MAP

The empathy map, originally created by dave gray, is a powerful tool to understand users on a deeper level and create a shared understanding of user needs within the team. It can help significantly with the communication of change and adoption of technology in the following ways…

UNDERSTANDING USER’S PERSPECTIVE: An Empathy Map helps in understanding what the users see, hear, think and feel, their pains, and their gains. This insight is critical when communicating the need for change and how the new technology will address these aspects.

IDENTIFYING CONCERNS AND RESERVATIONS: By focusing on the emotional state of the user, Empathy Maps can help identify potential concerns, fears, or reservations users may have about the new technology. This allows you to address these issues proactively in your communication strategy.

TAILORING COMMUNICATION: The insights gained from the Empathy Map allow for a more personalized and targeted communication strategy. You can tailor your message to resonate with the users by speaking directly to their needs, pains, and goals.

BUILDING TRUST AND ENGAGEMENT: Using an Empathy Map demonstrates that you value users’ input and understand their needs, which can increase trust and engagement. This can make users more receptive to the change and more willing to adopt the new technology.

DEVELOPING EFFECTIVE TRAINING: The insights from an Empathy Map can help design a more effective training program. Knowing what the users are thinking and feeling can help tailor the training content and methodology to better suit their needs.

DRIVING ADOPTION: Ultimately, a deeper understanding of users will lead to better strategies for encouraging the adoption of new technology. By addressing their needs and concerns effectively, you can drive more widespread and enthusiastic adoption.

TOP TIPS FOR ROLL-OUT

Here are top tips for roll-out, training and adoption of new software, things to prepare and do before, during and after

BEFORE

IDENTIFY PURPOSE AND BENEFITS: Clearly define the purpose of the new software, its benefits, and how it will improve upon legacy systems. Also, explain how the software should be used in detail. This will help create a sense of ownership among the users and increase the likelihood of successful adoption.

STAKEHOLDER ENGAGEMENT: Involve all relevant stakeholders from the beginning of the process. This includes not only the end-users but also IT, management, and any others who will be impacted by the change. Gathering their feedback and addressing their concerns early on can increase buy-in and support for the rollout.

TRAINING MATERIAL PREPARATION: Prepare comprehensive training material that covers all aspects of the new software, including practical examples, guidance, and templates. Use a variety of formats like videos, slide decks, and step-by-step guides to cater to different learning styles.

TEST RUN: Conduct a pilot test with a small group of users. This allows you to identify any problems, gather feedback, and make necessary adjustments before the full rollout.

DURING

COMPREHENSIVE TRAINING: Organize comprehensive training sessions to familiarize users with the new software. Use real-life scenarios to demonstrate how the software should be used and its benefits.

PROVIDE SUPPORT: Set up both online and offline support to assist users with any difficulties they encounter. This could include a dedicated helpdesk, online forums, and on-site technical support.

REGULAR COMMUNICATION: Keep users informed about the rollout’s progress and any upcoming changes. This helps to alleviate any anxiety or confusion and ensures that users are prepared for each step of the rollout.

AFTER

FOLLOW-UP TRAINING: Schedule follow-up training sessions to address any problems users may be experiencing and to reinforce the training content. This is also an opportunity to introduce more advanced features of the software.

MONITOR USAGE: Monitor usage of the software to ensure it’s being used as intended and that users are taking full advantage of its features. This can be done through software analytics or user surveys.

CONTINUOUS IMPROVEMENT: Gather feedback regularly from users about their experiences and any difficulties they’re encountering. Use this feedback to make continuous improvements to the software and the training materials.

RECOGNIZE AND REWARD: Recognize and reward users who adopt the software quickly and effectively. This could be through public recognition or small incentives. This helps to encourage others to follow suit and accelerates the adoption process.

Remember, patience and persistence are key in this process. Change can be challenging and intimidating for many people, and it’s important to provide plenty of support and encouragement along the way.

TECH-ADOPT-PRO

“TechAdoptPro” is a comprehensive technology roll-out, training, and adoption service designed to support organizations in seamlessly integrating new software into their operations. We specialize in change management and user adoption to ensure your transition is smooth, and your team is ready to hit the ground running.

Our services include stakeholder engagement, training material preparation, test runs, comprehensive hands-on training, online and offline support, regular communication updates, follow-up training, usage monitoring, and continuous improvement based on user feedback. We also provide a reward and recognition system to encourage and accelerate software adoption among users.

BENEFITS FOR THE ORGANISATION

STREAMLINED ROLL-OUT: Our expert team ensures that your software roll-out is seamless and efficient, reducing potential downtime and increasing productivity.

INCREASED ADOPTION RATES: Through our comprehensive training and continuous support, we help increase adoption rates, ensuring your team fully utilizes the software’s capabilities.

REDUCED RESISTANCE: We handle resistance to change proactively through stakeholder engagement and regular communication, ensuring your team is on board with the transition.

CONTINUOUS IMPROVEMENT: We provide continuous feedback and improvement strategies to enhance the software usage and user experience.

SAVE TIME AND RESOURCES: Our turnkey solution saves you the time and resources needed to plan and execute a software roll-out and training, allowing you to focus on your core business.

IMPROVED ROI: With higher adoption rates and efficient use of the software, your organization can realize an improved return on investment.

#TechAdoptPro; #SeamlessTechTransition; #SmoothTechRollout; #ProactiveAdoption; #SoftwareTrainingExperts; #ChangeManagementPros; #UnlockingTechPotential; #BoostYourROI; #UserAdoptionMatters; #TransformWithTechAdoptPro;

Tim HJ Rogers
MBA (Management Consultancy) & Change Practitioner
ICF Accreditation Trained Coach IoD Business Mentor, Mediator
Adapt Consulting Company

There is an optimum combination of factors or qualities which help people and organisations transform. It is a blend of listening, challenging and sharing and comes from expertise, experience, curiosity and a passion to perform. We deliver projects and change, and improve the confidence, capacity, drive and desire of the people we work with. We understand data, technology and process and support people to drive performance and progress for purpose, profit and planet.

#people #process #performance #projects #programmes #pmo #change #processimprovement #projectmanagement #changemanagement #workshops #mediation #coach #icfcoach #mentor #facilitation #training #jersey #channelislands

THOUGHT PIECE - ETHICAL, SUSTAINABLE, AND ENVIRONMENTAL TOURISM AND HOSPITALITY

Tourism and hospitality industries worldwide are increasingly recognizing the importance of ethical, sustainable, and environmental practices to ensure the long-term success of their business, preserve natural and cultural heritage, and improve the well-being of the host communities. Jersey, an island in the UK Channel Islands, is no exception. However, adopting such an approach does come with its own set of needs, challenges, and opportunities.

NEEDS
1. EDUCATION AND TRAINING: Both tourism employees and visitors need to be educated about the importance of ethical, sustainable, and environmental tourism. This includes understanding the local culture and environment, minimizing waste, respecting local communities, and reducing carbon footprints.
2. INVESTMENT: Sustainable infrastructure, technologies, and practices often require substantial upfront investment. This could be in renewable energy, waste management, or green building.
3. POLICY AND REGULATIONS: Government policies, regulations, and incentives can greatly encourage businesses to adopt ethical and sustainable practices.

CHALLENGES
1. COST IMPLICATIONS: While sustainable practices can save money in the long run, the initial cost of implementing these measures can be high. For small businesses, this may pose a significant challenge.
2. VISITOR EXPECTATIONS: Some tourists may be primarily interested in luxury and convenience rather than sustainability. Adjusting visitor expectations and behaviours can be challenging.
3. BALANCING ECONOMIC GROWTH AND SUSTAINABILITY: While tourism can provide economic growth, it's essential to ensure that this growth doesn't harm the local environment or community. Striking the right balance can be difficult.

OPPORTUNITIES
1. DIFFERENTIATION: Emphasizing ethical, sustainable, and environmental tourism can help Jersey differentiate itself from other tourist destinations.
2. ATTRACTING ECO-CONSCIOUS TOURISTS: There is a growing segment of tourists who are environmentally conscious and prefer to choose destinations and businesses that prioritize sustainability.
3. PRESERVING NATURAL AND CULTURAL HERITAGE: By promoting sustainable tourism, Jersey can help preserve its natural beauty and cultural heritage for future generations.

KEY STEPS
1. DEVELOP A SUSTAINABLE TOURISM STRATEGY: The first step is to develop a comprehensive sustainable tourism strategy. This should involve all relevant stakeholders, including government agencies, tourism businesses, local communities, and NGOs.
2. IMPLEMENT SUSTAINABLE PRACTICES: Next, businesses should start implementing sustainable practices. This could include reducing waste, promoting local products, minimizing water and energy use, and providing education for visitors about the local environment and culture.
3. PROMOTE SUSTAINABLE TOURISM: Once these practices are in place, they need to be actively promoted to attract eco-conscious tourists. This could be through advertising, social media, or partnerships with travel agencies that specialize in sustainable tourism.
4. MONITOR AND EVALUATE: Finally, it's important to continually monitor and evaluate the impact of these practices. This will help identify what's working well and where improvements are needed.

In conclusion, while there are certainly challenges involved, the transition to ethical, sustainable, and environmental tourism could offer many benefits for Jersey. By taking a proactive approach, the island can position itself as a leading sustainable tourism destination.


Tim Rogers
Consultant / Facilitator
Visitor Economy Strategy Group
Retail & Visitor Economy
To be a globally relevant, sustainable and inimitable destination for hospitality that islanders are proud to share

#visitoreconomy #tourism #hospitality #visitjersey #jerseyci #visitjersey #jerseyadventure #jerseytravel #visitjerseyci #jerseyisland #jerseylove #jerseylife #jerseybeach #jerseytourism #jerseyhospitality #jerseyholiday #explorejersey #jerseyvacation #jerseyislandlife #jerseyhistory #jerseyexperience #jerseylifestyle #jerseyfood #jerseysummer #jerseyexplorer #jerseyislands #visitjerseyuk #jerseychannelsislands

WRITING A STRATEGY FOR THE SUCCESS OF 5000 BUSINESSES, AND A WHOLE POPULATION

Imagine creating a strategy that integrated 6 strategies, for 6 organisations, representing 5,000 businesses. You are not simply guiding the fortunes of one organisation, but several industries and a whole economy. How would you do this?

VISITOR ECONOMY STRATEGY GROUP

I’m working with Tourism and Hospitality and feel it may be useful to explain what we are doing, partly for transparency, but mostly because it is useful to appreciate that a government strategy is not solely about government, it affects everyone, as is the case for Tourism and Hospitality. I think it is important to explain it isn’t simple (eg spend more money on marketing or build 20 more hotels) but actually quite complex and having to satisfy different stakeholders with different expectations.

All the minutes of Visitor Economy Strategy Group are published here.
https://business.jersey.com/about-us/plans-reports/visitor-economy-strategy-steering-group/

Let me tell you what we are doing – we welcome your feedback.

A STRATEGY APPROACH TO A CHANGE PROGRAMME

The first step is to listen to the industry and read the current strategies and understand the metrics and plans for each so we understand the issues for each and how they aligned.

This step may be more complex than might be expected because maybe some organisations need volume, for example attractions and events are better with a full audience. Whereas other organisations prefer added value because five people spending £100 might be better than ten people spending £10 – and that’s before you consider the operational and environmental costs of serving a high volume of low value customers.

Moreover, there is debate about people (Europeans, Americans or Brits) and product (Castles, Bunkers, Beaches or Domes, Wheels and Fun Parks). We need alignment and the clearer we can be, in terms of the way in which Jersey positions its Tourism and Hospitality offer, the more successful we will be in aligning the interests of the airlines and ferries requirements to operate profitably, the wider economic and social impact of connectivity and the requirements for a successful visitor economy.

Scenario 1
Boris from Germany sees Jersey’s history on a German TV show and wants to travel from Frankfurt and stay at 4-Star hotel for 7 nights. This demands marketing (German TV) connections (Frankfurt) beds (4-Star hotel) and availability (7 nights)

Scenario 2
Mandy from Glasgow sees Jersey on Instagram / Facebook show and wants to travel from Glasgow and stay in self-catering for a long-weekend. This demands marketing (Instagram / Facebook) connections (Glasgow) beds (self-catering) and availability (long-weekend)

We can extrapolate 100 different scenarios requiring different marketing > connections > beds > availability combinations for each. Everything is OK in the right combinations, which is why a portfolio approach may be best.

The next step is the to consider all the above with Political, Economic, Social, Technological, Legal and Environmental factors 5, 10, 15 years ahead and Government preferences, priorities, and policies.

This step may also be fraught because predicting the future is always difficult. Some will be optimistic, some pessimistic, some factors you can influence others you cannot. This is where we do the gap analysis of where we are to where we want to be in 5, 10, 15 years ahead.

Government preferences, priorities, and policies may be complementary but different from Industry, and Industry as a sector may have a different view to individual businesses. Simplistically Government may want good tax revenues, full employment, manageable population and a balanced economy. Industry will want happy staff, satisfied customers, and sufficient profits for sustainable success.  Some businesses may specialise in family holidays others. business trips, yet others weekend retreats and a significant number in serving the permanent local community.

The overriding challenge is not total consensus on one “solution”, but taking a data-driven approach to a balanced portfolio that works sufficiently for the whole. This may be sub-optimal for some which is why any strategy will have its detractors, but it is better than no strategy or any strategies in opposition to each other.

HIGH-PERFORMANCE SUCCESS

As a rowing coach I know that each member of the team needs to make modest adjustments and compromises to fit-in with the rest of the team. It isn’t just rowing in the wrong direction that can compromise success, sometimes being out of sync has pretty much the same effect. The focus is not the individual but the boat: Does it make the boat go faster?

I was chatting with one of our high-performance rowing pairs and I asked three questions and it later occurred to me how important these are.
 
1.    What happened?
2.    Why did it happen?
3.    What can we learn from this?
 
First thing to note is that I am asking not telling. I am interested in their thoughts, feelings, perceptions and reflections not mine. They are rowing the boat not me. When it comes to strategy we need to listen to the people in the boat.
 
Second, by asking them, I am making them consciously recollect, review, reflect provoking awareness with the first question and curiosity with the second. Mindfulness and Presence demand conscious effort and that effort transforms an incident into an event, a distraction into a decision, something easily overlooked into a catalyst for change.
 
Third is always seeking added practical value which informs “What makes the boat go faster” or how can we make Tourism and Hospitality successful.
 
A CHANGE PROGRAMME

Sport metaphors seldom work for businesses because the effort to win a medal is simply not sustainable 365 days of the year, for the length of a career. However I do believe success comes from asking not telling, review and reflection, guided by data and nurtured by the right environment.

A strategy does not deliver change any more than a rowing session wins medals. It has to be a constant and iterative process of learning and improving, adjustment and alignment.

Importantly it is about partnership, it is not top-down or bottom-up, it is not government or industry, it is not about THEM it is about US.

VISITOR ECONOMY STRATEGY GROUP

If you have any comment, suggestions or feedback please communicate these though any of the following members of the Visitor Economy Strategy Group

Visit Jersey
Jersey Hospitality Association
Luxury Jersey Hotels
Jersey Chamber of Commerce
Jersey Business
Ports of Jersey

 

 

To be a globally relevant, sustainable and inimitable destination for hospitality that islanders are proud to share

USEFUL RESOURCES

Visitor Economy Strategy Minutes
https://business.jersey.com/about-us/plans-reports/visitor-economy-strategy-steering-group/

Visit Jersey Trade and Media
https://business.jersey.com/

Trends and Data
https://business.jersey.com/newsletter-confirmation

Visitor Economy Strategy Group
To be a globally relevant, sustainable and inimitable destination for hospitality that islanders are proud to share

#visitoreconomy #tourism #hospitality #visitjersey #jerseyci #visitjersey #jerseyadventure #jerseytravel #visitjerseyci #jerseyisland #jerseylove #jerseylife #jerseybeach #jerseytourism #jerseyhospitality #jerseyholiday #explorejersey #jerseyvacation #jerseyislandlife #jerseyhistory #jerseyexperience #jerseylifestyle #jerseyfood #jerseysummer #jerseyexplorer #jerseyislands #visitjerseyuk #jerseychannelsislands 

Caring Cooks – Food, Feel good, Focus, Programme for Schools

Had a great workshop today with the team from Caring Cooks and Dave Chalk talking about the opportunities and plans for “Food, Feel good, Focus, Programme for Schools”

Bringing people together from different disciplines can be CREATIVE, but it can also be a CHECK an opportunity to CHALLENGE but ultimately COLLABORATIVE.

Support | Inspire | Educate | Nourish
Our mission is to empower children and young people in Jersey to grow, cook and eat healthy food through childhood and beyond, by educating, inspiring and supporting them and their families in these objectives

If you would benefit from a Thinking Space, Planning Workshop or similar get in touch.

Tim HJ Rogers
Thinking Feeling Being
We support people and organisations achieve their goals through facilitation, workshops, mentoring, mediation and sharing change resources
https://www.linkedin.com/company/thinkingfeelingbeing

Tim@ThinkingFeelingBeing.com
Mob 447797762051
https://www.linkedin.com/in/timhjrogers/

#mediation #coach #mentor #philosophy #psychology #purpose #thinking #feeling #icfcoach #coaching #facilitation, #workshops, #mentoring, #mediation #changeresources

The challenges in providing an effective healthcare services Jersey

 The challenges in providing an effective healthcare services Jersey
 
I attended Policy Centre Jersey Discussion Breakfast - “The challenges in providing an effective healthcare services Jersey” today. Because of the Chatham House Rule these are my reflections only
 
1.    Don’t try to be clever or different, see what works everywhere else and copy that. Be successful by doing what works better than everyone else rather than doing something different.
 
2.    Science, Experience, and Metrics are all there to help you use them to guide your decisions and actions. They are after all, the collective experience of what works.
 
3.    Standards, Checks and Operational Procedures keep planes in the sky, pilots on track and passengers safe. Processes and Guidelines are not “bureaucracy” they are safety and assurance.
 
4.    You can have great service/care in an under-funded and poor system or poor care in a fully-funded state-of-the-art system.
 
5.    There is never enough time, money, or resources, leadership and success is about doing the best you can with what you have. If more becomes available later that is good, but lack of time, money, or resources should not be an excuse for not following science, not doing best practice, not caring for people, not checking outcomes and not being accountable.
 
6.    The environment is important, but not most important. It isn’t the building that delivers the service, it is the people and the processes more than the premises.
 
7.    Be consistent, clear and committed about priorities – don’t change them frequently or fail to follow with necessary support and actions to deliver on that intent. For example make sure the needs and the funding are aligned (best checked by reference to data)
 
8.    Great executives often happen because of great non-executives. Independent oversight is important.
 
9.    Clear workforce planning, job descriptions, accountability all help team performance. This can be extended with partnerships and pathways provided there is clearly understood responsibility and accountability on both sides of the relationship.
 
10. Success is top-down and bottom-up, it is not about THEM it is about US.
 
 
Chatham House Rule: When a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed
 
Well done to Policy Centre Jersey for excellent Discussion Breakfast
www.policy.je
https://lnkd.in/e9TetCwK