TIME TO REVIEW PROCESS AND SYSTEMS TO REDUCE COSTS OR MAKE MONEY?

My background is in projects, process and systems.

Those systems may be political and organisational systems (for example the integration and incorporation of Jersey Ports). Those systems may be  regulatory systems (for example the data protection, tools, templates, training and support)

I also improve process and systems:  using LEAN to reduce costs or increase income, or help monetise the products and services. Typically making money from the savvy use of data (also linked to a understanding of marketing and data protection)

I have worked with clients on a no-save no-fee basis. For example for 3 Care Homes I said "If I cannot find £25k of savings do not pay me!". I would be very happy to work with anyone on a similar basis: If I cannot save (or make) money at least 5 times what I cost then simply do not pay me.

It might be worth a coffee and a conversation to discuss which existing or potential products, services or systems might provide these rewards.

To see case studies or find out more, or just share a coffee and conversation contact us. We love what we do and we would enjoy sharing ideas which may be useful to your organisation or team.

TimHJRogers
Adapt Consulting Company
@AdaptCCompany +447797762051

 

GROWTH IS NOT NECESSARILY GOOD - RETHINKING BUSINESS AND ECONOMICS

The world is moving away from GNP / GDP Growth because it is dysfunctional.

As Robert F. Kennedy said...

Gross National Product counts air pollution and cigarette advertising, and ambulances to clear our highways of carnage. The gross national product does not allow for the health of our children, the quality of their education, or the joy of their play. It does not include the beauty of our poetry or the strength of our marriages; the intelligence of our public debate or the integrity of our public officials. It measures neither our wit nor our courage; neither our wisdom nor our learning; neither our compassion nor our devotion to our country; it measures everything, in short, except that which makes life worthwhile.

Jersey has already made a move to sustainable wellbeing is a more holistic concept and uses different tools to measure how well society is doing across the key areas. [See link Government Performance Measures]

THE PERFORMANCE FRAMEWORK ALLOWS US TO SEE HOW JERSEY IS PROGRESSING

All children in Jersey live healthy lives https://app.resultsscorecard.com/Scorecard/Embed/64689
All children in Jersey learn and achieve https://app.resultsscorecard.com/Scorecard/Embed/64766
All children in Jersey grow up safely https://app.resultsscorecard.com/Scorecard/Embed/64767
All children in Jersey are valued and involved https://app.resultsscorecard.com/Scorecard/Embed/64675
Islanders benefit from healthy lifestyles https://app.resultsscorecard.com/Scorecard/Embed/64769
Islanders are protected against social and environmental health hazards https://app.resultsscorecard.com/Scorecard/Embed/64770
Islanders can access high quality, effective health services https://app.resultsscorecard.com/Scorecard/Embed/64771
Islanders with long-term health conditions enjoy a good quality of life https://app.resultsscorecard.com/Scorecard/Embed/64772
Mental health and wellbeing are fundamental to quality of life in Jersey https://app.resultsscorecard.com/Scorecard/Embed/64773
Islanders are safe and protected at home, work and in public https://app.resultsscorecard.com/Scorecard/Embed/64775
Islanders enjoy living in a vibrant and inclusive community https://app.resultsscorecard.com/Scorecard/Embed/64774
Islanders engage in the public decisions that affect their Island https://app.resultsscorecard.com/Scorecard/Embed/64787
Islanders are able to afford a decent standard of living https://app.resultsscorecard.com/Scorecard/Embed/64783
Islanders benefit from a strong, sustainable economy and rewarding job opportunities https://app.resultsscorecard.com/Scorecard/Embed/64782
St Helier is an attractive town to live in, work in and visit https://app.resultsscorecard.com/Scorecard/Embed/64780
Islanders live in secure, quality homes that they can afford https://app.resultsscorecard.com/Scorecard/Embed/64778
Jersey benefits from a safe, sustainable transport system https://app.resultsscorecard.com/Scorecard/Embed/64779
Jersey's unique natural environment is protected and conserved for future generations https://app.resultsscorecard.com/Scorecard/Embed/64776
Jersey's natural resources are managed and used responsibly https://app.resultsscorecard.com/Scorecard/Embed/64777

THERE ARE PROBLEMS

The move to sustainable wellbeing is to be applauded and there are good links with OECD Sustainable Development Goals SDGs and current economic thinking based around Doughnut Economics. However there are problems.


WHAT - What clear tasks or actions need to be done to improve these targets?
Take for example % of Islanders scoring their level of anxiety as high (27% in 2019) and unknown for 2020. Is that 25% being suicidal and 2% being mildly upset? What actions are being taken to address this and what is the target outcome 10% or 0%.

WHO - Who is responsible for the success or failure of the tasks or actions and the eventual outcome?
Using the example above, is this the role of government, charities, schools, businesses or community? What tools, training, funding, legislation, grants, subsidies are available to encourage, coerce or mandate the necessary actions of those who are accountable, responsible, consulted or informed?

HOW - How will we measure progress and success?
The Performance Measures above appear to be updated annually, is that enough for us to plan, do, review, improve? Would more frequent update allow us to measure the success of different initiatives and see what works and what does not. Fast, regular feedback generally helps learning and performance. How do we evaluate value-for-money or speed of delivery on initiatives by government, charities, schools, businesses or community?

WHEN - When will we achieve the outcome?
What is the right balance between quick-wins and long-term gains. Is success measures along-side annual budgets and strategy or political tenure?

A NEW PERSPECTIVE

I used to think about Economics as being about trade, products, production, and profit. I used to think the role of government was to provide the services that commercial business cannot and use tariffs, taxes, regulation, subsidies and grants to encourage business and community to act in a way that best serves the Island rather than the individual.

I have changed my mind. Books like What Money Can't Buy: The Moral Limits of Markets Kindle Edition by Michael J. Sandel, and Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist by Kate Raworth have persuaded me that the purpose of Economy is to deliver Community Goals.

This is a much more active role than policing by tariffs, taxes, regulation mentioned above, and it more about engagement. It is less about PESTLE and SWOT analysis and more about the following...

Care
Compassion
Competence
Communication
Courage
Commitment


So that brings us back to sustainable wellbeing and Government Performance Measures.

A GOAL WITHOUT A PLAN IS JUST A WISH

A goal without a plan is just a wish…and daydreams alone seldom produce results. The challenge for government, charities, schools, businesses and community must surely be to understand, agree, and align efforts and to address the WHAT, WHO, HOW, WHEN questions above.

Maybe this is where we need to revert to the more mechanical approach Management by objectives (MBO) using the following

OKRs - Objectives and Key Results
CSFs - Critical Success Factors
KPIs - Key Performance Indicators

SMARTER Objectives
S >pecific (simple, sensible, significant).
M >easurable (meaningful, motivating).
A >chievable (agreed, attainable).
R >elevant (reasonable, realistic and resourced, results-based).
T >ime bound (time-based, time limited, time/cost limited, timely, time-sensitive).
E >valuated.
R >eviewed.

I am always interested in different perspective and experiences and welcome suggestions for blogs, books, and videos.

TimHJRogers
Helping people and organisations get things done

Adapt Consulting Company
Consult CoCreate Deliver
@AdaptCCompany +447797762051


REFERENCES

GovernmentPerformanceMeasures
https://www.gov.je/Government/PlanningPerformance/GovernmentPerformance/Pages/GovernmentPerformanceMeasures.aspx

OECD Sustainable Development Goals
https://www.cisl.cam.ac.uk/about/rewiring-the-economy/rewiring-the-economy-model

Doughnut Economics
https://www.kateraworth.com/doughnut/

PESTLE and SWOT
https://www.unicef.org/knowledge-exchange/files/SWOT_and_PESTEL_production.pdf

OKRs - Objectives and Key Results
https://www.perdoo.com/the-ultimate-okr-guide/

CSFs - Critical Success Factors
https://www.mindtools.com/pages/article/newLDR_80.htm

KPIs - Key Performance Indicators
https://kpilibrary.com/topics/lagging-and-leading-indicators


SEE ALSO

Rethinking Our Economy Post Covid-19
https://timhjrogers.blogspot.com/2020/07/rethinking-our-economy-post-covid-19.html

6 SECRETS FOR small AND BIG PEOPLE

6 secrets to raising the happiest kids in the world

1. Babies get plenty of sleep

2. Kids spend more time with both parents

3. Kids feel less pressure to excel in school

4. Kids are encouraged to express their own opinions

5. Kids eat “hagelslag” (chocolate sprinkles) for breakfast

6. Kids are encouraged to bike

6 secrets to happiness for adults

1. Get plenty of sleep

2. Spend more time with friends and family

3. Feel less pressure at work and more community

4. Encouraged to express opinions and listen to others

5. Eat and chat together more often

6. Be more active: swim, run, bike, walk, yoga etc

Inspiration 

https://www.cnbc.com/2019/06/06/dutch-parenting-secrets-to-raising-the-happiest-kids-in-the-world.html.html

TimHJRogers

Helping people and organisations get things done

http://www.adaptconsultingcompany.com/coaching/

Adapt Consulting Company

Consult CoCreate Deliver

@AdaptCCompany +447797762051

TWO INTERESTING ARTICLES ABOUT THE FUTURE OF WORK

WORK: DEMOCRATIZE, DECOMMODIFY, REMEDIATE
https://democratizingwork.org/

WHY THE SECRET TO PRODUCTIVITY ISN’T LONGER HOURS
https://www.theguardian.com/money/2017/jan/22/alex-soojung-kim-pang-interview-rest-why-you-get-more-done-when-you-work-less

If you have a different perspective or experience please comment below.

If you are interested in coaching, mentoring or facilitation get in touch.
 
TimHJRogers
Helping people and organisations get things done
http://www.adaptconsultingcompany.com/coaching/

Adapt Consulting Company
Consult CoCreate Deliver
@AdaptCCompany +447797762051

GOALS, TARGETS, OKR AND KPI - AND SMART OBJECTIVES

GOALS, TARGETS, OKR AND KPI - AND SMART OBJECTIVES

(a goal without a plan is just a wish)

 

THEORY

Most people will agree that goals are a good thing. They aid focus, help us grow and possibly give us purpose. But a goal without a plan is just a wish. If we are planning then we probably need a target and a method to measure progress, which is why we need OKR and KPI and SMARTER objectives.

OKR is the acronym for objective and key results. It is future focussed: An Objective tells you where to go, and a Key Result describe the components of success. These tend to be broad and ambitious. Google says the “sweet spot” for an OKR grade is 60% – 70%; if someone consistently fully attains their objectives, their OKRs aren’t ambitious enough and they need to think bigger

KPIs are used to evaluate performance over time for an organization, individual, program, project, action, etc. They look at the past and measure how well we did. They are a measurable value that demonstrates how effectively a company is achieving key business objectives. Selecting the right one will depend on your industry and which part of the business you are looking to track. Each department will use different KPI types to measure success based on specific business goals and targets.

SMARTER Objectives tend to be more narrow, personal and specific and often used in annual task setting and performance review and appraisal.

S >pecific (simple, sensible, significant).

M >easurable (meaningful, motivating).

A >chievable (agreed, attainable).

R >elevant (reasonable, realistic and resourced, results-based).

T >ime bound (time-based, time limited, time/cost limited, timely, time-sensitive).

E >valuated  

R >eviewed.

PRACTICAL APPLICATION

To avoid talking about something that is industry specific I am going to offer an example from rowing.

Objective: Be a world-class rower 

Key Result: Achieve top 10 of your class (age-group, gender or classification) in 2020 European Champs, Irish Champs, GB Champs, or other premium class event.

Key Performance Indicator (Something you can measure)

KPI No1: Strength - able to squat 1.5 x body weight 

KPI No2: Power - able to hold 220 watts over 40 minute effort on water or 300 watts over 40min effort on rowing machine

KPI No3: Aerobic Capacity - VO2Max over 50

KPI No4: Speed - able to row 2000 meters < 7mins or 5000 meters <38mins on rowing machine 

CSF = Critical Success Factors (What is important)

What will help the above

> Clear purpose, vision and commitment

> Clear understanding of success factors eg strength, flexibility, technique, mental focus

> Good coaching eg to improve strength, flexibility, technique, mental focus

> Good management and administration eg to get you to the start-line

> Good data eg heart-rate, power, video technique 

> Culture, Communication  and Trust

> Good training environment indoors (rowing machine) and outdoors 

> Good equipement: Boat, Oars, Clothes etc.

> Flexibility 

> Confidence  

> Communication  - cultural behaviours and knowing MBTI or DICS personality and those of team-mates and coach

>Mental Resilience - coping mechanisms, habits and rituals

> Compatible team-mates

What will hinder the above

> Poor sleep, diet, or hydration

> Too many distractions

> Poor prioritisation of time/effort

> Poor focus, stress, confusion

> Fear or uncertainty

For any factor above which may appear vague (example confidence) try to create SMARTER criteria and use a diary to keep yourself on track

S >pecific (simple, sensible, significant): I will be more confident by noting all my successes and learning from failures 

M >easurable (meaningful, motivating): I will maintain a diary of each good thing, lesson or improvement

Achievable (agreed, attainable):  I will update this weekly, and share examples with my coach

R >elevant (reasonable, realistic and resourced, results-based): I will focus on those elements which will improve me as an athlete 

T >ime bound (time-based, time limited, time/cost limited, timely, time-sensitive): I will do this for 90 days, and then review

E >valuated: I will each day score 1 to 10 how confident I feel about my rowing technique/strength/power [choose what is relevant]

R >eviewed:I will review this afer 90 days to see if there has been an improvement over the period

If you have a different perspective or experience please comment below. If you are interested in OKR KPI SMARTER or performance management get in touch.

TimHJRogers

Helping people and organisations get things done

Adapt Consulting Company

Consult CoCreate Deliver

@AdaptCCompany +447797762051

REFERENCES

OKRs Vs. KPIs: Breaking Down The Difference

https://www.clearpointstrategy.com/okrs-vs-kpis/

OKR vs. KPI: How they compare and how they work together

https://www.perdoo.com/resources/okr-vs-kpi/

What Are Smart Objectives And How Do I Apply Them?

https://www.professionalacademy.com/blogs-and-advice/what-are-smart-objectives-and-how-do-i-apply-them

 

HAS COVID-19 DRIVEN US IRREVERSIBLY ON-LINE (AND WHAT IS THE IMPACT FOR RETAIL?)

It is really interesting to see how Covid-19 and the prospects of unemployment or uncertainty have accelerated change and shifted behaviours, including perhaps a priority of price over quality?

In Jersey King Street / Queen Street is really suffering from a lack of people and although there is no necessary correlation between footfall and revenues you have to believe that overall sales across all stores will be well down. In the last 6 week 558,730 less people movements have been made. That's means on average for a 6 day trading week 15,521 less people movements per day

Obviously this is partly because of lock-down and home working, but what if we don't ever fully go back. What if working from home is the new normal?

It is interesting that Hello Fresh imports around £100k of produce per week into Jersey, and this is climbing. Amongst all the other on-line retailers competing for our basket there is a new Jersey offering: YouCookJersey

https://www.facebook.com/YouCookJersey

The challenge will be if we do buy local (on-line or off-line) or simply seek a one-stop-shop solution using Amazon Fresh (3- 5 years?)

If anyone is thinking of Rethinking Economics I recommend the International Festival 22 to 26 July which seeks to discuss diverse range of economic ideas and perspectives that can move this process forward. These will cut across five themes:

Diversifying, Decolonising and Democratising Economics;
The Role of Economics in Global Issues;
Climate, Environment and Ecology;
Pluralism in Policy and Practice;
and, Reforming Economics Education - Ways and Means.

https://www.rethinkingeconomicsfestival.org/

@TimHJRogers @AdaptCCompany
www.AdaptConsultingCompany.com
#thinking #data #decisions #change

IT DOES NOT HAVE TO BE BIG PROBLEM TO BE WORTH FIXING.

Many clients seem to wait until a project, problem or  change is really big before seeking help. 

Many consulting firms seem to think that all problems demand full-time 5 days per week over many weeks. 

In truth small timely interventions, conversations, coaching or support can quickly deliver results avoiding big issues and significant cost.

@TimHJRogers @AdaptCCompany

www.AdaptConsultingCompany.com

#thinking #data #decisions #change 

#data #gdpr  #infosec